"Audio-Visual Technician"

Job Details

Audio-Visual Technician

Campus Title: Audio-Visual Technician

State Job Title: Staff Assistant

Department: Information and Instructional Technology

Job Code: HA5600

FLSA Status: Non-Exempt

Funding: 7115-0100

Bargaining Unit: APA

Job Type: Full-Time Permanent

Timeframe: 52 weeks

Shift: Monday-Friday, 8:00 AM to 4:30 PM (Flexibility required for evenings, weekends, holidays, and overtime)

Regular Days Off: Saturday and Sunday

Supervision Received: The Audio-Visual Technician reports to the Executive Director, Office of Information and Instructional Technology / Media Services

Supervision Exercised: None

Salary: $49,000 to $54,000 (salary commensurate with education and experience)

General Statement of Duties:

The Audio-Visual Technician is responsible for providing audio-visual (AV) services by fulfilling Media Services requests for academic classes, student programs and event management.

Duties and Responsibilities:

Duties include but not limited to:

Essential Functions:

• Provide technical support and troubleshooting for classroom and meeting space AV systems
• Support AV needs for major campus events (e.g., Alumni Weekend, Family Weekend, Convocation, Commencement, Board of Trustees meetings)
• Works closely with the Audio-Visual Coordinator in planning daily events and service calls.
• Install software and firmware updates on classroom computers, control systems, and laptops
• Track and maintain inventory of media equipment and supplies
• Log equipment updates, relocations, and inventory changes
• Provide technical support for web conferencing platforms
• Complete special projects and assignments as needed
• Deliver high-quality customer service to faculty, staff, students, and guests

Job Requirements:

Required Qualifications:

Education and Experience

• See Preferred Qualifications below for Education
• Minimum of 2 years of hands-on experience supporting AV systems and media technology
• Proficiency with both Windows and macOS platforms, including presentation and productivity software

Required Knowledge and Skills

• Technical expertise
• AV systems: signal flow, control systems (Crestron, Extron), DSPs, switchers
• Audio engineering: microphones, gain structure, feedback control, live mixing
• Projector setup: focusing, color correction, keystone adjustments
• Web conferencing: Zoom, Microsoft Teams--setup, integration, troubleshooting
• Preventive maintenance: cleaning, firmware updates, lifecycle tracking

IT and Systems Integration

• Operating systems: Windows, macOS, iOS, Android
• Networking basics: IP addressing, VLANs, AV-over-IP protocols
• Office Suite applications and their use in the classroom
• Security awareness: data privacy, secure AV setups, IT policy compliance

Communication and Collaboration

• User training and support for diverse audiences
• Technical documentation and SOP creation
• Team coordination with IT, Facilities, and Events
• Empathetic, responsive customer service

Strategic and Operational Awareness

• Inventory management and vendor coordination
• Event logistics and AV planning
• Mission alignment with Westfield State's academic and community goals

Cognitive and Physical Capabilities

• Problem-solving under pressure
• Multitasking in dynamic environments
• Physical dexterity: climbing ladders, lifting to 50 lbs., safely maneuvering equipment

Work Schedule

• Regular hours: Monday-Friday, 8:00 AM to 4:30 PM
• Flexibility required for evenings, weekends, holidays, and overtime

Preferred Qualifications:

• Associate's degree in Communication Arts, Educational Technology, Computer Science, or related field

Additional Information:

Salary:

Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the Department of Higher Education's webpage.

Employee Benefits:

Benefits are an important component of an employee's total compensation package.

• Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
• Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.
• Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
• Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.
• Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage.

Disability Accommodations

Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.

Background Check

Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.