American University is a student-centered research institution
located in Washington, DC, with highly-ranked schools and colleges,
internationally-renowned faculty, and a reputation for creating
meaningful change in the world. Learn more about
American University
Department:
AV Daytime Operations
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Non-Exempt
Work Modality:
Full On Campus Presence
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented
by SEIU Local 500 - Provost & Enrollment Division. That means
the terms and conditions of your employment are governed by
university policy (including the Staff Personnel Policies Manual)
and any collective bargaining agreement entered into between
American University and SEIU Local 500 - Provost & Enrollment
Division.
Job Description:
Summary:
The Audio-Visual Technician provides front-line technology support
and services on-site or via phone or email for classes and events.
This includes on-site troubleshooting, maintenance and repair of
multimedia audiovisual equipment and systems in technology-enhanced
classrooms and event spaces. This position also provides video
streaming, webinars, videoconferencing, and lecture capture support
for classes and events, including Zoom Rooms and other Hy-Flex
systems and coordinates digital video and audio activities,
including monitoring incoming and outgoing picture and sound feeds
for streams. The incumbent trains faculty, staff, and students in
the use of classroom technologies, assists senior AV staff in
maintaining and troubleshooting audio video equipment and systems,
and provides technical support training in the use and maintenance
of new equipment and technologies.
Essential Functions:
1.) Classroom Technology Support
- Deliver maintain and operate multimedia audiovisual equipment
and systems used to support a wide variety of instructional methods
and techniques in classrooms both in technology enhanced classrooms
and in classrooms without or with limited installed
technology.
Troubleshoot and resolve technical problems with AV equipment
used in classrooms. This includes, but is not limited to,
projectors, LCD and plasma displays, control systems, media
playback equipment, AV interface plates, projection screens, audio
equipment (amps, microphones, speakers) and video cameras.
Deliver supplemental equipment for classes and ensure that the
equipment is set up properly.
Report all unresolved classroom problems to senior technicians
and AV management team via the AV database, Teams, and email.
Provide input for the creation of departmental operating
guidelines, procedures, and documentation related to classroom
support operations as well as system and equipment
improvements.
2.) Live Event Support
- Setup, test, operate, and calibrate audiovisual equipment, such
as microphones, speakers, sound mixing boards, video and audio
monitors, and projectors, for live and hybrid events and
recordings.
- Serve as primary technical support for most early morning
general and special events.
- Provide solutions for presentation needs frequently in
high-pressure situations.
- Deliver supplemental equipment and ensure that the equipment is
set up properly.
3.) Equipment Maintenance and Repair
- Participate in an ongoing program of maintenance and
replacement for AV equipment.
- Conduct bi-annual room equipment checks as directed and perform
necessary repairs.
- Provide on-site troubleshooting, maintenance, and repair of
audio-visual equipment and systems such as projectors, switchers,
DSP, button control panels, mixers, amplifiers, media players, doc
cams, and other associated equipment. Reprogram control systems as
needed.
- Carry out first line fault repairs and communicate with vendors
when repairs cannot be resolved locally.
- Help with in-shop troubleshooting, preventative maintenance,
and testing.
4.) Support Hybrid, Hy-Flex and Zoom Room Systems for Classes and
Events
- Assist in operation of Hybrid, Hy-Flex and Zoom Room
systems.
- Setup and operate cameras and audio devices for hybrid classes
and events in spaces without built-in or malfunctioning streaming
systems. Monitor streams to ensure quality and address any possible
problems.
- Advise customers on appropriate formats, equipment or services
for their event or class.
- Direct and coordinate activities of part time AV Technicians
and other personnel in relation to a variety of streaming
situations.
5.) Training on Instructional Technology
- Consult with stakeholders on their event and classroom support
needs.
- Train faculty, staff, and students in the use of classroom
technologies.
- Provide technical support for training of audio and video
technicians in the use and maintenance of new equipment and
technologies.
- Train part-time staff as assigned.
6.) Other Duties as Assigned
Competencies:
- Serving Customers.
- Prioritizing and Organizing.
- Making Accurate Judgments and Decisions.
- Driving Continuous Improvement.
- Acquiring and Analyzing Information.
- Championing Customer Needs.
- Supporting Coworkers.
- Displaying Creativity.
Position Type/Expected Hours of Work:
- Full-time.
- 35 hours per week.
Salary Range:
Required Education and Experience:
- Associate's degree or equivalent.
- 1 - 3 years of relevant experience.
- At least two years of college as well as a combination of
in-depth training and experience in audio visual systems and
equipment troubleshooting, maintenance and repair. Previous
experience in AV classroom or event support in high pressure
situations. Have or be able to obtain the following certifications
within one year after start date: Extron’s AVA, ECS.
- Previous experience in AV classroom and/or event support in
high pressure situations.
Preferred Education and Experience:
- Bachelor's degree or equivalent.
- Audio Technology, Audio Engineering, or a closely related
technology field or equivalent in education and experience. Have or
be able to obtain with a period of one year from starting date the
following certifications: Extron’s AVA, ECS, and EDSP. Special
consideration will be given to those candidates possessing higher
certifications than those listed here.
- 3 - 5 years of relevant experience.
- At least 3 years of experience in: live sound reinforcement,
audio production, editing and recording, audiovisual support in an
educational environment, electronics and AV systems maintenance,
repair, and programming. Experience with hybrid or Hy-flex systems
and usage.
Additional Eligibility Qualifications:
- It is highly recommended that a cover letter and resume be
submitted as attachments to the online application.
Other Duties:
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Benefits
AU offers a competitive benefits package.
Click here to learn about American University's unique benefit
options .
Other Details
- Hiring offers for this position are contingent on successful
completion of a background check.
- Employees in staff positions at American University must
deliver their services to the university from either the District
of Columbia, Maryland, or Virginia, or perform work on-site at the
university.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
Current American University Employees
American University current employees must apply through their
employee Workday account. If you are a current employee at American
University, please log into Workday and select the Find Jobs report
which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.
