- Focus on retention and completion by persistently engaging
stopped-out students and supporting reapplies in enrollment to help
students meet their academic and career goals.
- Must have a broad knowledge of university programs, policies,
and processes, including FERPA, SAP, the baccalaureate degree
programs, military benefits, student resources, and supports, and
be highly proficient in assisting with financial aid, billing, and
payment options.
- Help students achieve their academic and career goals by:
- Accurately registering students for the courses needed in their
programs of study
- Supporting students through term starts (add/drop) by tracking
balances, participation and working with students to make payment
arrangements for tuition and fees, including financial aid
documentation
- Assist students with career preparations
- Follow up with university offices and individuals to answer
student questions and provide the support needed
- Tracking participation and academic success in courses
- Providing students with resources and tools to succeed
- Reviewing and executing academic plans for students through
graduation
- Celebrating successes and milestones
- Under the direction of Assistant Deans, support strategies for
effective advising and retention efforts.
Stratus & Communications
- Must work proficiently in Salesforce/Stratus, maintaining an
accurate record of all communications in Stratus and completing
tasks related to registration, student questions, and data
integrity.
- Proactively communicate with students through phone calls,
texts, emails, and video meetings - other effective technologies as
part of the student support process, addressing general questions
and de-escalating common concerns.
- Provide students with excellent customer service and support by
responding to inquiries professionally and timely, within 1
business day, with additional attention provided over term start
weekends.
- Answers general phone queries for any matriculated student,
regardless of assigned advisor, both registered or stopped out,
through completion.
- Participate in evening call rotations as needed, to ensure all
phone calls are answered up until 8 PM EST.
Promote Unity, its students and goals:
- Meet or exceed term and annual goals.
- Support the work of DE Student Success by contributing to
improving and documenting processes, scripts, templates and
workflows.
- Understand how to work with non-traditional and adult
learners.
- Be proficient, accurate, and positive in an organization
committed to evolving practices that best meet our student
needs.
- Submit timely reports on all retention activities as
needed.
- Proactively communicate challenges, successes, and failures
with their supervisors.
- Participate in training and professional development
opportunities to stay current, effective, and efficient.
- Attend and help organize institutional/DE events such as
orientations, open houses, commencement, etc.
- Promote University enrollment initiatives and student
engagement opportunities.
UNITY ENVIRONMENTAL UNIVERSITY INSTITUTIONAL RESPONSIBLITIES:
- Stay open to counterintuitive ideas and direct feedback. Unity
employees are expected to think creatively and remain open to
approaches that challenge initial instincts or traditional methods.
Taking direction, seeking clarity, and executing with precision are
critical to moving innovative work forward.
- Work confidently with AI, digital tools, and emerging systems.
As a technology-enabled institution, Unity expects all employees to
adopt a growth mindset around digital tools. This includes using AI
systems to enhance productivity and decision-making, as well as
learning new platforms and processes with curiosity and
accountability.
- Deliver results in a fast-paced, evolving environment. Agility,
resilience, and follow-through are essential. Employees must remain
focused on outcomes even as priorities shift, iterating quickly and
adjusting to change without losing momentum.
- Communicate with clarity and consistency. Strong written and
verbal communication, including the ability and willingness to
engage professionally by phone, video, and digital channels is
essential. Employees must document decisions, convey key
information clearly, and support alignment across teams.
- Model integrity and professionalism in all aspects of work.
Every employee is responsible for upholding high ethical standards,
demonstrating sound judgment, and maintaining an ownership mindset
when it comes to their role and results.
- Own the accuracy of your work. While Unity equips employees
with advanced systems and AI-enhanced tools, the responsibility for
quality, precision, and correctness rests with the individual.
Attention to detail and proactive error-checking are
non-negotiable.
- Demonstrate a commitment to sustainability in all aspects of
work. This includes responsible stewardship of resources, strategic
decision-making, and ensuring long-term institutional impact.
- At Unity, we encourage input, feedback, and collaboration from
all employees, your perspective matters. However, once a decision
has been made, employees are expected to act as an extension of
their supervisor’s bandwidth, carrying out directives with clarity,
consistency, and precision. We do not operate in independent silos;
instead, we emphasize cross-functional collaboration and shared
accountability.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
To be successful in this position you must be able to execute each
of the position specific responsibilities while meeting the
position expectations.
Additionally, the position specific education, skills and
competencies listed below are representative of the knowledge,
skill, and/or ability needed. Reasonable accommodations may be made
upon approval by the supervisor and Human Resources, to enable
individuals with disabilities to perform the essential
functions.
POSITION SPECIFIC EDUCATION, SKILLS AND COMPENTCIES:
Required:
- Experience in customer service, sales, student advising or
support
- Excellent initiative and organizational skills with the ability
to work both autonomously and in a team.
- Great time management skills.
- Excellent oral and written communication skills with strong
interpersonal skills.
- Ability and willingness to work with students from diverse
political/socioeconomic backgrounds and a wide range of physical
and academic abilities.
- Good skills in word processing, spreadsheets and computerized
database systems.
- Personal commitment to the environmental focus and mission of
the Institution.
- Ability to function effectively within a matrix organizational
structure, maintaining open lines of communication while being
discreet, courteous, and well-poised.
- Valid state Driver’s License with a good driving record.
Preferred:
- Previous experience working with online learning
platforms.
- Working knowledge of career services, financial aid, or
registrar functions
- Knowledge of database systems such as CRM and SIS, ideally
Salesforce
- Exceptional track record in customer service, sales, student
advising or support
WORK SCHEDULE / AVAILABILITY REQUIREMENTS
Work hours are specific to the requirements of this position and
can include days, evenings, and weekends as scheduled by their
supervisor to best support students. Working extended hours
required as needed. Must be flexible and cooperative in fulfilling
responsibilities and meeting the Institution’s needs. Although
Unity Environmental University employees are generally scheduled to
work at their specifically assigned locations, there are times when
travel is necessary, and employees are required from time to time
to attend events, meetings, or work temporary assignments at any
Unity Environmental University location.
PHYSICAL DEMANDS
While performing the duties of this job, it is regularly required
to sit and talk or hear. The employee is occasionally required to
stand or walk. The employee must occasionally lift and/or move up
to 40 lbs. Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception,
and the ability to adjust focus. The use of either hand for
repetitive movements such as grasping, grasping and turning, and
fine manipulation is required as is the ability to use the
telephone for internal and external communications.
ENVIRONMENTAL CONDITIONS
Work is performed mostly in an office setting. The noise level in
the work environment is normally moderate. Exposure to changes of
temperature or humidity 1-33% of the time.
