Bilingual Pediatric Medical Assistant (Open Rank)

Requisition #: 41426 Job Summary: The University of Colorado, College of Nursing, is seeking a Bilingual Medical Assistant (Health Care Tech I) or Licensed Practical Nurse (Health Care Tech III) for a (1.0 FTE) benefits-eligible position at Sheridan Health Services (SHS), a Federally Qualified Health Center located in southwest Denver, CO (zip code: 80236). Health Care Techs support specific service lines within the clinic (pediatrics, primary care, obstetrics, and behavioral health) but will be cross-trained to work across those areas as well. Key Responsibilities: Working with our outstanding pediatric team, serving ages 0 to 22 years, flexing between both pediatric clinics when clinic needs warrant. Demonstrate sensitivity to the challenges of patients with reduced access to economic and health resources, and demonstrate enthusiasm to help support these patients both in the clinics and remotely by phone or Tele-Health (Zoom). Speak Spanish and English on a daily basis, communicating clinical terminology to patients and colleagues. Greet patients and families courteously and complete standard patient check-in procedures in person and remotely using Tele-Health and other technology. Utilize the Electronic Health Record (EHR) to: Measure and document vital signs and notify providers of out-of-range values. Review and complete medication reconciliation. Accurately document the patient's chief complaint and health history. Prepare and coach patients for provider examinations and assist providers with examinations and procedures, as needed. Perform standard patient screening tests using apps and advanced technological tools for a secure HIPAA-compliant communication workflow in the clinic (high-speed laptops, iPads, MS Teams /Jabber). Perform phlebotomy and follow safe lab procedures for the proper collection and handling of other lab specimens. Perform basic wound care and first aid. Provide patient education with regard to office policies, lab results, medications, diagnoses, treatment, plan of care, and follow-up phone calls. Prepare, administer, and electronically document medications within scope (i.e., Depo-Provera) with provider authorization. Administer immunizations, maintain immunization records, and complete annual immunization training within the timeline set by the supervisor. Perform clerical and administrative duties regularly and as needed, including covering front desk staff and answering overflow incoming calls during absences and busy times. Courteously answer phone calls and schedule appointments, fax and upload orders, internal and external records/report, and prepare school documents for providers' signatures. Work with MA team to maintain supply inventory through tracking and stocking, including maintenance of sterilized instruments. Also place orders for replacements through the Compliance Officer. Fax prescriptions to the pharmacy as requested by providers and participate in insurance Prior Authorizations (PARs), as needed. Engage with community partners as needed, including public health agencies, specialty/outside provider offices, local hospitals, and free-standing healthcare facilities. Attend regular team huddles, team meetings, and staff meetings as part of performance expectations. Utilize robust CU learning and development opportunities to further knowledge and grow in position. Performs additional miscellaneous job duties as assigned, including clinic grant initiatives. Upholds strict compliance with University and professional policies/procedures. Follows CDC guidelines for reporting illness and temperature, wearing masks and washing hands, and more during flu seasons and pandemics. At the Medical Assistant I level, positions function at the fully operational level and operate independently in performing the full range of technical health tasks and problem-solving. Positions follow established work procedures and operate within standard guidelines and alternatives. At the Medical Assistant I level, the focus is on performing and strengthening the full range of medical assistant functions outlined above, with the intent to promote after approximately 1 year of experience and completion of specific training and performance evaluations/coaching. At the Medical Assistant II level , duties are similar to those performed at level I, but the complexity of the job is different. Systems, operations, and processes are still established and defined but allow more flexibility and latitude in adapting practical approaches or routines to various situations. Established guidelines do not cover all circumstances, so positions must improvise solutions and alternatives. This level includes responsibility for training lower-level technicians. In addition to the examples of work performed at all levels, positions at the Medical Assistant II level: Process basic referrals and imaging study orders. Process prior authorization requests. Train and onboard newly hired MA's. Perform clinical equipment quality checks routinely in accordance with manufacturer recommendations and compliance standards. This description is a summary only and describes the general level of work being performed; it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority. Work Location: Onsite – this role is expected to work onsite and is located at Sheridan Health Services - Southwest Denver, 3525 West Oxford Avenue G1, Denver, CO 80236. Why Join Us: Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs, primarily for residents of Arapahoe, Denver, and Jefferson counties. The SHS is located in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify as Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance abuse treatment. https://nursing.cuanschutz.edu/patient-care/sheridan-health-services Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including: Medical: Multiple plan options Dental: Multiple plan options Additional Insurance: Disability, Life, Vision Retirement 401(a) Plan: Employer contributes 10% of your gross pay Paid Time Off: Accruals over the year Vacation Days: 22/year (maximum accrual 352 hours) Sick Days: 15/year (unlimited maximum accrual) Holiday Days: 15/year Tuition Benefit: Employees have access to this benefit on all CU campuses ECO Pass: Reduced-rate RTD Bus and light rail service There are many additional perks & programs with the CU Advantage . Qualifications: Minimum Qualifications: Medical Assistant I: Completion of an accredited medical assistant program. Medical Assistant II: Completion of an accredited medical assistant program. One (1) year of experience working as a medical assistant. Substitutions (All Levels): Medical Assistant: One year of medical assistant experience may substitute for completion of an accredited program and is in addition to any required years of experience. Nursing Aide / Licensed Practical Nurse / Emergency Medical Technician: Completion of an accredited program, Colorado state licensure, and years of experience in any of these fields may substitute for medical assistant specific requirements. Current Registered Nursing Student: Colorado State Certified Nurse Aide licensure may substitute for completion of an accredited medical assistant program. Completion of Medical/Surgical Nursing I course with a passing grade may substitute for completion of an accredited medical assistant program. Applicants must meet minimum qualifications at the time of hire. Conditions of Employment (All Levels): Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future. Must be willing and able to obtain current BLS/CPR certification by date of hire. Must be willing and able to speak Spanish and English on a daily basis to communicate clinical terminology. Must be willing and able to remain credentialed and ensure credentialing materials stay current. Must be willing and able to work until 8 p.m. on designated extended-hours shifts as needed. Availability to work weekends on an infrequent, rotating, as-needed basis. Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases. Preferred Qualifications: Medical Assistant I: Experience with or formal training in handling bloodborne pathogens. Experience with or formal training in complying with OSHA Biohazard Safety Standards. Experience working in a Federally Qualified Health Center and/or Patient-Centered Medical Home environment. Medical Assistant II: Experience with or formal training in retrieving imaging studies, querying patient record database (i.e., COHRIO, or similar). Experience with injections, vaccine administration, and documentation. Experience training new hires. Experience with or formal training in phlebotomy and point-of-care testing. Experience with or formal training in working with a population/subpopulation related to the job (pediatric and adolescent). Experience with or formal training in temperature log monitoring and reporting for Vaccines for Children Program (VFC). Knowledge, Skills, and Abilities (All Levels): Ability to take direction and utilize a considerable degree of independent judgment and work priorities. Exemplary organizational skills and ability to prioritize. Unconditional ability to maintain patient confidentiality. Proficient in using various computer applications, EHR, and other tools to communicate with staff and complete appropriate clinical documentation. Knowledge of current medical procedures and understanding of basic medical terminology. Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. Effective interpersonal skills to work cooperatively with patients, their families, and other members of the health care team. Outstanding customer service skills. High level of attention to detail and accuracy. Knowledge of and ability to adhere to HIPAA and OSHA guidelines. Basic knowledge of Colorado state immunization requirements. Ability to work with pediatric patients aged 0 to 24 and their families; able to flex between pediatric clinics as staffing warrants. Knowledge of pediatric growth and developmental milestones and ability to provide developmentally appropriate, family-centered care. How to Apply: For full consideration, please submit the following document(s): A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position Curriculum vitae / Resume Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address Questions should be directed to: College of Nursing HR at CON.HR@ucdenver.edu Screening of Applications Begins: Screening of applications begins immediately and continues until finalists are identified. Anticipated Pay Range: The starting salary range ( or hiring range ) for this position has been established as: Bilingual Pediatrics Medical Assistant I: $42,156 to $45,528 Bilingual Pediatrics Medical Assistant II: $44,256 to $47,798 The above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line. Total Compensation Calculator Equal Employment Opportunity Statement: CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. ADA Statement: The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu . Background Check Statement: The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. Vaccination Statement: CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program .