Billing Clerk Intermediate (Onsite)

role supports our third-party billing processes and includes follow-up on unpaid accounts to help ensure timely resolution. The Billing Clerk reports to the Accounts Receivable Manager and works collaboratively with the Cashier, Student Accounts team, and other campus departments. The position also provides backup and additional support to team members as needed Responsibilities* Third Party Billing Oversee the full third-party billing cycle, from invoice creation through payment posting and reconciliation. Coordinate billing for a wide range of sponsors, including U.S. military branches, federal and state agencies, foreign governments, and employer partners. Partner with the K-12 department and multiple school districts to bill Dual Enrollment and Early College programs. Conduct ongoing follow up to ensure timely payment receipts; initiate re-billing and resolution steps as needed. Communication Communicate with third-party payers via email, phone, online portals/websites, and in-person interactions. Partner with management and campus departments to proactively outreach to students with outstanding balances. Contact students with past-due balances using approved methods (letters, email, phone, text messaging). Document and maintain accurate records of all communications and follow-up activity. Accounts Receivable Verify, post, and reconcile third-party payments; evaluate accounts and initiate refunds when appropriate. Assist students with establishing repayment plans and deferred payment agreements. Respond to account inquiries and provide supporting documentation related to charges, payments, and balances. Support core accounts receivable functions, including monthly billing, late fee assessment, holds, monthly collection statements, and collections follow-up. Process petty cash transactions and balance/reconcile the fund. Prepare the monthly bank reconciliation. Customer Service Provide responsive, professional service to students, parents, university departments, and third-party agencies via in-person, phone, and email. Interpret and explain University of Michigan policies and procedures related to student accounts. Resolve routine issues independently and escalate complex matters as appropriate. Ensure compliance with FERPA and institutional privacy requirements. Perform other duties as assigned. Required Qualifications* High school diploma or equivalent. Two or more years of relevant experience to include customer service, accounts receivable and/or third-party billing. Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools (Gmail, Chat, Drive, Calendar, Docs, Sheets, Forms). Why Work at U-M Flint? In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include: Generous time off A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting. Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses. Eligibility for benefits based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage . UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/ . Information about our vision, mission and values can be found at: https://www.umflint.edu/chancellor/leadership-mission-vision/ Modes of Work The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes . Background Screening The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act. All applications for this position must be received by (enter the date). The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.