Job Details
Johnson County Community College
Position: Box Office Clerk I
Department: Advancement & Government Affairs
Type of Position: Part-time Temporary
Exemption Status: Non-Exempt
Work Schedule, Hours per week: Monday-Friday set office hours + some evening/weekend event shifts, 12 hours per week
Opportunity for hybrid schedule: No
Starting Salary Range: $15.68-$17.18 and determined based on relevant years of work experience provided on application and resume.
Position Summary: Handle ticket sales, inquiries, and related tasks at the Midwest Trust Center's (MTC's) box office, providing exceptional customer service and efficient ticketing services and playing an important part in ensuring a seamless and enjoyable experience for patrons.
Required Qualifications:
- High school diploma or GED
Position details include but are not limited to:
- Prepare the box office for window sales prior to events.
- Create a warm and welcoming environment for patrons by greeting them professionally as they arrive.
- Assist patrons with selecting and purchasing tickets for performances and events in the hour leading up to events.
- Display excellent customer service in providing information, addressing concerns, and giving directions to the general public at box office windows during events.
- Resolve ticket-related issues and assist patrons with seating preferences, accessibility, and special accommodations.
- Process and complete ticket orders in person at the box office window.
- Enter and correct data in ticketing software.
- Operate the box office will-call system, handling will-call requests and ensuring patrons receive their tickets promptly and efficiently.
- Balance the cash drawer at the end of each event in a timely and accurate manner.
- Remain up to date with event-specific information, as well as campus-wide events and schedules.
- Keep the box office area clean and organized.
To be considered for this position we will require an application, resume, and cover letter.
Benefits Category
For Part-time partial is employees who have a more flexible schedule working less than 630 hours a year
- Tuition discount for JCCC courses
- More flexibility on scheduling
- Free access to the Gym on campus for all employees and dependents
- Discount to the Hiersteiner Child Development Center
