Bursar

The Bursar serves as BRCC’s lead administrator for student accounts and cashiering operations within Student Development and provides strategic and operational leadership for student billing, receivables, collections, third-party billing, student refunds, payment operations, and tax reporting. The position works in close partnership with Student Financial Services, the Registrar, Finance, Workforce, and Information Technology to support enrollment, aid disbursement, registration, and student account resolution. The Bursar is responsible for safeguarding institutional and student funds; ensuring compliance with institutional, LCTC, state, federal, and Title IV cash management requirements; maintaining strong internal controls; and delivering student-centered account services that promote access, persistence, and completion at BRCC.

Key Responsibilities

25% Student Accounts and Bursar Operations Leadership

• Provide strategic and day-to-day leadership for BRCC’s Bursar operations within Student Development, including cashiering, student billing, receivables, collections, student refunds, third-party billing, payment operations, and tax reporting.
• Supervise assigned Bursar staff; establish work priorities; monitor service levels, workflow, and productivity; and ensure continuity of operations during peak registration, disbursement, and refund periods.
• Develop, implement, and maintain office procedures, internal controls, and customer service standards that support compliant, efficient, and student-centered account operations.
• Serve as the college’s primary resource for escalated student account issues and advise division leadership on matters related to student receivables, payment compliance, refunding, and account resolution.

20% Billing, Receivables, and Student Account Administration

• Direct the administration of student accounts, including tuition and fee assessment, payment processing, account adjustments, sponsor and third-party billing, excess credit refunds, returned payments, and delinquent account management.
• Coordinate closely with Student Financial Services, the Registrar, Workforce, and Finance to ensure the accurate application of
• charges, financial aid, sponsorships, waivers, and payments to student accounts.
• Monitor aged receivables, delinquent balances, and collection activity; develop collection strategies; recommend accounts for external collection placement; and oversee repayment and account resolution processes in accordance with college procedures.
• Support account review and resolution for special populations and funding sources, including sponsored students, employer sponsored billing, and students receiving federal, state, institutional, or third-party assistance.

15% Cashiering, Refunds, and Compliance Controls

• Oversee cashiering and cash management operations, including receipting, balancing, deposits, reconciliation, and safeguarding of cash and cash equivalents in accordance with college and state requirements.
• Ensure timely and accurate processing of student refunds and credit balances, including coordination with Student Financial Services and Finance on Title IV credit balance, return, and refund-related activity affecting student accounts.
• Maintain and strengthen internal controls over cash handling, account adjustments, write-offs, refunds, and separation of duties to reduce institutional risk and support audit readiness.
• Review and reconcile student account receivable activity and related reports; resolve discrepancies; and support month-end, year-end, audit, and compliance reporting processes.

15% Regulatory Compliance, Reporting, and Tax Administration

• Ensure compliance with BRCC, LCTC, state, federal, and applicable Title IV cash management requirements related to student accounts, refunds, receivables, and credit balances.
• Oversee the accurate and timely issuance of IRS Form 1098-T and related tax reporting obligations, including data review, corrections, vendor coordination, and annual reporting processes.
• Prepare, review, and distribute reports related to student receivables, collections, cashiering activity, refunds, deposits, and other Bursar operations for division leadership, Finance, auditors, and other stakeholders.
• Research and resolve account discrepancies, system issues, and process gaps affecting billing accuracy, compliance, reporting, or the student experience..

10% Systems, Collaboration, and Student-Centered Service

• Partner with Student Financial Services, the Registrar, Finance, Workforce, IT, and other departments to align student account processes with registration, aid disbursement, enrollment, and student success goals.
• Support the effective use, testing, and continuous improvement of Banner and related payment, cashiering, and student account systems; identify opportunities to automate processes and improve service delivery.
• Serve as a resource to students, families, faculty, staff, and external partners regarding billing, payments, refunds, tax forms, account balances, and related policies and procedures.
• Assist with registration events, orientation, payment deadline communications, and other Student Development initiatives that support student access, persistence, and completion.

• 5% Other duties as assigned

Minimum Qualifications

Education

• Associates degree in Accounting, Business Administration, Finance, or related field.

Experience

• Five (5) years of progressively responsible professional experience in bursar operations, student accounts, cashiering, accounts receivable, business office operations, or closely related finance functions, including supervisory experience.
• Experience in higher education with responsibility for student billing, refunds, collections, cashiering, or student account compliance is strongly preferred.

Experience Substitution:

• Equivalent combinations of education, training, and directly related experience may be considered.

Required Knowledge, Skills & Abilities

Advanced

• Ability to provide strategic leadership for student account operations, supervise staff, establish priorities, and manage a high volume, deadline-driven office.
• Ability to interpret and apply complex institutional, state, federal, and Title IV cash management requirements to student account operations.
• Ability to analyze complex account, billing, refund, and receivable issues and make sound, student-centered, risk-informed decisions.

Proficient

• Knowledge of cashiering, student billing, receivables, collections, refund administration, and third-party billing practices.
• Knowledge of accounting principles, reconciliation practices, internal controls, and audit expectations.
• Knowledge of 1098-T reporting requirements and tax-related processes applicable to student accounts.
• Ability to use Banner or similar ERP/student information systems, payment platforms, spreadsheets, and reporting tools to manage operations and analyze data.
• Strong written and verbal communication skills and the ability to collaborate effectively across functional areas.

Basic

• Ability to foster a cooperative, customer-focused environment that balances service, compliance, and accountability.

Preferred Education

• Master’s degree in Accounting, Business Administration, Finance, Higher Education Administration or a related field.

Preferred Experience

• Experience serving in a bursar, student accounts, cashiering, or business office leadership role in a community college or public higher education environment; Banner experience; and experience with 1098-T reporting, collections strategy, third-party billing, payment plan administration, and student refund operations.

Preferred Knowledge, Skills, & Abilities

• Knowledge of LCTCS and Louisiana public higher education fiscal practices.
• Knowledge of Title IV cash management requirements as they relate to student accounts, refunds, and credit balances.
• Experience with business process improvement, workflow redesign, and technology implementation related to student financial
• operations.

Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort, and length of employment.

Why Join BRCC?

Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.

Passing pre-employment criminal background screen is required as a condition of employment.