Business Analyst - SAO (Student Enrollment and Account Management (SEAM) -Student Accounts)

functional and technical support for system configuration, production processes, data integrity, and the implementation of new functionality and enhancements. Responsibilities include researching and resolving billing and system discrepancies, troubleshooting technical and data issues, supporting system testing, and helping ensure the accuracy and reliability of technologies that support student billing, payments, refunds, collections, tax reporting, and other student financial activity. This role also serves as a key liaison between Student Accounts and Johns Hopkins University Information Systems ("UIS"), translating business and operational needs into clearly defined system requirements. The position partners with UIS and Student Accounts stakeholders to define requirements and acceptance criteria, coordinate user acceptance testing, manage and prioritize JIRA requests, and support technical projects and system enhancements. The position also assists with the triage and root-cause analysis of production issues, working with technical partners to identify configuration or data-related concerns and coordinate timely resolution. This role is a 12-month full time, temporary position. Specific Duties $ Responsibilities Provide a single point of contact for the business stakeholders and act as a liaison between the stakeholders and UIS. Fully understand business problems presented and recommend creative solutions. Elicit, define, and document business process needs for new, existing, and/or enhanced products, services, or optimized business processes. Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity. Work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented, and met. Manage business and functional requirements for new business solutions. Develop test cases and perform and coordinate user-acceptance testing. Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/remediation. Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities. Facilitate customer demands, evaluate requests, manage prioritization, and work with the appropriate technical team to resolve issues. Apply a lean-agile mindset to work and support organizational agility Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach. Assist with the triage of production-related issues. Partner with vendors and UIS in the exploration, selection, and implementation of new software solutions and service contracts. Special Knowledge, Skills, or Abilities Can explain basic technical concepts to a non-technical audience. Demonstrate strong logic and reasoning capabilities. Process-oriented, with the ability to write current state and future workflows. Interpersonal skills and comfortable interacting with diverse groups of people at various levels within the organization. Demonstrated ability to articulate clearly and effectively. Superior listening, oral, and written skills. Detailed understanding of different phases of the software development life cycle. Ability to develop test cases and oversee user-acceptance testing. Minimum Qualifications Bachelor's Degree in a related field. Three years of related experience Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Master’s Degree preferred. Four years of related work experience demonstrating increasing responsibility. Experience in higher education, project management, and accounts receivable/billing is desired. Experience with a document imaging systems, preferably OnBase. Classified Title: Business Analyst Job Posting Title (Working Title): Business Analyst - SAO (Student Enrollment and Account Management (SEAM) -Student Accounts) Role/Level/Range: ATP/04/PD Starting Salary Range: $64,470 - $112,850 Annually ($90,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon - Fri / 08:30am - 05:00pm FLSA Status: Exempt Location: Remote Department name: SEAM Student Accounts Personnel area: University Student Services