Job Identification: 44554
Job Category: Administrative
Apply Before: 10/22/2026, 10:42 AM
Degree Level: Associate Degree
Locations: 4202 E Fowler Ave, Tampa, FL, 33620, US
Hiring Salary: $52,000 annually
Essential Personnel: No
Job Description
The Business Administrator/Member Experience position is the primary point of contact for OLLI-USF members and the day-to-day owner of the technology and processes that support their experience -- from registration and renewals to refunds and general support. This role blends hands-on customer service with a working knowledge of the digital tools (Microsoft 365, Power Automate, the registration/course system) that increasingly power how members interact with OLLI-USF, and exercises independent judgment and discretion in resolving member issues, troubleshooting system problems, and identifying and implementing process improvements, rather than following a fixed script or simply executing tasks manually. As a 100% self-funded auxiliary unit, OLLI-USF depends on this position to keep member-facing operations -- registration, renewals, refunds, and day-to-day support -- running smoothly and reliably, since disruptions here directly affect the member experience and the membership revenue the program relies on.
Responsibilities
Hiring Salary: $52,000 annually
Member Support & Registration Assistance: Serve as the first point of contact for member questions, registration issues, and general support requests, providing a warm, responsive experience consistent with OLLI-USF's community-first culture.
Membership Administration & Record Maintenance: Own day-to-day membership administration -- reviewing new-member records, routing new members appropriately, monitoring daily class registrations for non-member activity, and maintaining accurate member records.
Refund Processing: Process member and class refunds accurately and within established timeframes.
Automated Communication Monitoring & Outreach Coordination: Monitor and maintain automated membership communication workflows (renewal reminders, expiration notices, and related follow-ups), identifying and resolving issues as they arise; partner with the volunteer team responsible for personal member outreach so automated processes and personal follow-up work together smoothly.
Member-Facing Technology & Systems Support: Serve as OLLI-USF's front-line resource for member-facing technology -- Microsoft Forms, Power Automate flows, the registration/course system -- troubleshooting issues and recommending improvements, in partnership with university IT as needed.
Process Documentation & Improvement: Maintain and help evolve internal process documentation (SOPs) for membership operations as processes change; track recurring member questions or pain points and bring recommendations for process or technology improvements to leadership.
Performs other duties as assigned.
Qualifications
Minimum Qualifications:
Associate's degree or equivalent combination of education and experience. Two or more years in a customer service, member services, or administrative support role.
Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.
Job Category: Administrative
Apply Before: 10/22/2026, 10:42 AM
Degree Level: Associate Degree
Locations: 4202 E Fowler Ave, Tampa, FL, 33620, US
Hiring Salary: $52,000 annually
Essential Personnel: No
Job Description
The Business Administrator/Member Experience position is the primary point of contact for OLLI-USF members and the day-to-day owner of the technology and processes that support their experience -- from registration and renewals to refunds and general support. This role blends hands-on customer service with a working knowledge of the digital tools (Microsoft 365, Power Automate, the registration/course system) that increasingly power how members interact with OLLI-USF, and exercises independent judgment and discretion in resolving member issues, troubleshooting system problems, and identifying and implementing process improvements, rather than following a fixed script or simply executing tasks manually. As a 100% self-funded auxiliary unit, OLLI-USF depends on this position to keep member-facing operations -- registration, renewals, refunds, and day-to-day support -- running smoothly and reliably, since disruptions here directly affect the member experience and the membership revenue the program relies on.
Responsibilities
Hiring Salary: $52,000 annually
Member Support & Registration Assistance: Serve as the first point of contact for member questions, registration issues, and general support requests, providing a warm, responsive experience consistent with OLLI-USF's community-first culture.
Membership Administration & Record Maintenance: Own day-to-day membership administration -- reviewing new-member records, routing new members appropriately, monitoring daily class registrations for non-member activity, and maintaining accurate member records.
Refund Processing: Process member and class refunds accurately and within established timeframes.
Automated Communication Monitoring & Outreach Coordination: Monitor and maintain automated membership communication workflows (renewal reminders, expiration notices, and related follow-ups), identifying and resolving issues as they arise; partner with the volunteer team responsible for personal member outreach so automated processes and personal follow-up work together smoothly.
Member-Facing Technology & Systems Support: Serve as OLLI-USF's front-line resource for member-facing technology -- Microsoft Forms, Power Automate flows, the registration/course system -- troubleshooting issues and recommending improvements, in partnership with university IT as needed.
Process Documentation & Improvement: Maintain and help evolve internal process documentation (SOPs) for membership operations as processes change; track recurring member questions or pain points and bring recommendations for process or technology improvements to leadership.
Performs other duties as assigned.
Qualifications
Minimum Qualifications:
Associate's degree or equivalent combination of education and experience. Two or more years in a customer service, member services, or administrative support role.
Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.
- Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.