"Business Services Assistant"

Job Summary

Reporting to the Manager of Business Services, the Business Services Assistant is responsible for providing administrative, computer, and customer service skills in the performance of a variety of duties to maintain accounting records and reports.

Primary Duties and Responsibilities

Essential Performance Requirements
• Assists with all HigherOne customer service-related issues, such as assisting students, faculty and staff in person, by telephone, or by email
• Processes payments, petty cash, and miscellaneous deposits; balances cash drawers
• Corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
• Computes and records charges and refunds; may assist with refunds, collections, student allocation of military benefits, and 1098T inquiries
• Distributes employee timecards and paychecks
• Distributes and receives keys from faculty, staff, and administrators; receives lost and found items and distributes claimed items

Service Excellence
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the Manager of Business Services

*Performs Other Related Tasks as Required

*The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.*

Required Minimum Qualifications

• High School diploma or General Equivalency Diploma (GED)
• Two (2) years of customer service and cash handling experience
• At least one (1) year's working experience in a team-centered environment

Preferred Qualifications

• Bilingual in Vietnamese (verbal and written)
• At least one (1) year's working experience using live chat

Knowledge, Skills and Abilities

• Skilled in excellent customer service and interpersonal relationships
• Skilled using computer applications and enterprise systems, including word processing, spreadsheet, and presentation software
• Skilled in using a calculator, keyboarding, and ten-key by touch

Physical Demands and Work Environment

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.