"Business Support Officer"

About the role

We are looking to recruit a talented Business Support Officer to join the Philanthropy & Alumni Engagement (P&A) team at King’s College London.

The Business Support Officer provides crucial and comprehensive support for the Business Operations team to help ensure the continued success and evolution of the department. It is a fast-paced and varied post that will offer operational and administrative support to cover a diverse range of tasks, from planning and delivering team engagement activity, through to recruitment and onboarding, to supporting on financial analysis and reporting. They work closely with the Business Manager KCL Philanthropy and the People & Talent Manager but will also be a part of the wider Business Operations unit that ensures P&A is an efficiently and smoothly functioning unit.

As a significant part of the role, the postholder will be working closely with the Business Manager to support the work of the Philanthropy teams. The role will work with frontline fundraisers, as well as colleagues across the Department, to support in the processes and administration involved in cultivating and securing philanthropic gifts. They will also play a key role in supporting the Business Manager to drive forward important engagement and coordination across the Philanthropy team. In doing so, they will help support the creation of a high performing culture and allow fundraisers to focus on maximising philanthropic opportunities.

The Business Support Officer will also work closely with the People & Talent Manager, supporting in areas such as recruitment process, developing and organising training programmes and opportunities, and generally supporting on work to create an excellent working environment. This will cover activity in the Philanthropy teams and also more broadly across P&A.

The role will suit an ambitious self-starter who can co-ordinate and manage projects and processes across a variety of work areas within business operations, being motivated by working with both people and data. Someone who can build strong relationships across teams to ensure that ways of working are optimised to support our fundraising efforts and our wider department. And someone who will embrace working in a role that requires a degree of autonomy, in the context of a team that prides itself on its open, friendly, and supportive culture.

This is a full-time post (35 Hours per week), and you will be offered a fixed term contract for 12 months. P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. An ability to build strong working relationships, with the ability to collaborate effectively as well as working as part of a large team set-up
2. Proven success of good stakeholder management, and comfortable working and communicating with a wide range of individuals, including senior leaders
3. Ability to prioritise, manage conflicting deadlines, work well under pressure and manage multiple tasks to deadline
4. Highly organised and process-orientated with strong attention to detail
5. Proven ability to own activities and manage own workload
6. High level of IT literacy, including good working knowledge of Microsoft Office packages, including the use of databases
7. Proven ability to synthesise large amounts of information from a variety of sources, interpret and present clearly

Desirable criteria

1. Knowledge and experience of fundraising and working in a fundraising operation. Familiarity with basic fundraising principles and strategies
2. Knowledge of a Fundraising Database (e.g. Raiser’s Edge)
3. Experience with advising or supporting on people related processes

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

We offer the opportunity of an “Ask Us Anything” Teams call on Wednesday 26th November, 12pm. During this call you will be able to ask any questions you might have about the role, the selection process, our department, our core values and work culture, our current hybrid work policy, or simply listen to others’ questions. To join please email isabelle.gordon@kcl.ac.uk.

This role will have two interview stages, a standard skills-based interview followed (for up to two appointable candidates) by a Core Values interview.

First stage interviews are due to be held on Friday 12th December. Core Values interviews are due to be held w/c 15th December.

Grade and Salary: £39,076 - £41,761 per annum, including London Weighting Allowance

Job ID: 130745

Close Date: 30-Nov-2025

Contact Person: Isabelle Gordon

Contact Details: Isabelle.gordon@kcl.ac.uk