Business System Analyst

Job Summary

The Business Systems Analyst is responsible for the maintenance, support, implementation, and advanced technical programming support of the CRM Slate, third-party applications, and third-party integrations, as well as project management. This role leads medium-sized software development projects, analyzes functional requirements, builds prototypes and proof-of-concept solutions within Slate, supports third-party applications, coordinates with vendors to resolve integration issues, and creates and maintains technical and process documentation. The analyst works under the guidance of senior personnel and reports to a Director or designated administrator.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent combination of education and experience
• Experience analyzing functional requirements and performing gap analysis between business processes and proposed solutions
• Experience with SQL and modern development tools
• Experience building prototypes/models
• Ability to prioritize tasks independently and manage workload to meet project budgets, timelines, and deliverables
• Strong written and verbal communication skills, including the ability to prepare and organize complex technical documentation
• Strong analytical and problem-solving skills

Preferred Qualifications

• Experience with CRM solutions
• Experience with integrations
• Experience supporting third-party application and associated integrations
• Previous experience in higher education
• Project management experience or familiarity with project management methodologies