"Campus Support Operations Manager"

About the Role:

As the Campus Support Operations Manager, you will play a crucial role in leading and managing our dedicated team to ensure the delivery of key priorities as first responders to all incidents on campus, within required timescales. Your contributions will shape policy and service development, ensuring the seamless operation of our department.

Key Responsibilities:

• Leadership & Development: Lead, develop, and coach your team, fostering a culture of accountability and excellence. Implement performance management processes to ensure each team member thrives.
• Team Management: Promote effective staff management through planning, appraisals, targeted training, and robust communication.
• Operational Oversight: Oversee the team's workload, ensuring swift and effective responses to security incidents, fire activations, and first aid situations.
• Resource Allocation: Ensure your team has the resources needed to meet Service Level Agreements across the University Estate, including the Library and Accommodation services. Develop staff training programs and induction processes.
• Project Contribution: Use your specialist knowledge to contribute to University-wide projects and lead short-term projects within your service area.
• Policy Development: Develop and review risk assessments, policies, and procedures, ensuring stakeholder engagement and effective implementation.
• Strategic Planning: Influence future service strategy and plans through resource planning and succession planning.
• Reporting & Communication: Draft reports, deliver presentations, and conduct training to promote best practices. Attend internal and external meetings to represent service issues and liaise with emergency services as needed.
• Support & Guidance: Provide expertise and support to the 24/7 support team and assist students with complex issues. Offer advice and guidance to customers, ensuring effective line management and coaching.
• Problem Solving: Conduct detailed assessments and analyses of complex issues, using your specialized knowledge to identify solutions.
• University Values: Embody and promote the University's values of ambition, inclusivity, innovation, collaboration, and enterprise.
• Health & Safety: Ensure your own health and safety, as well as that of your colleagues, in line with University policies.
• Equal Opportunities: Champion the University's equal opportunities policy and promote equality in all aspects of your role.

About you

What We’re Looking For:

• Proven leadership and management experience in a rapid response setting.
• Strong communication and interpersonal skills
• Ability to manage complex issues and provide effective solutions
• Commitment to fostering a positive and inclusive work environment
• Expertise in resource planning and service strategy

Why Join Us?

• Be part of a forward-thinking University that values innovation and collaboration.
• Lead a team of dedicated professionals and make a real impact on their development and the services we provide.
• Enjoy a vibrant campus environment with access to top-notch facilities and resources.
• Contribute to a community that values ambition, inclusivity, and enterprise.

This post is based at our lively Frenchay.

The post is a permanent appointment working 12 hour night shifts which are 7pm to 7am on a 4 on, 4 off shift pattern.

The salary shown above is for 37 hours per week however the post is an average of 38.5 hours per week, therefore this post attracts 1.5 hours’ time off in lieu (TOIL) to be taken each week.