"Careers Support Officer"

Careers Support Officer

$77,040 pa Pro-rata (HEW 4)

Ongoing, Part-time (0.6 FTE), Joondalup and City Campus

Candidates with relevant working rights

CENTRE FOR EMPLOYABILITY

JOONDALUP & CITY CAMPUS

$77,040 pa (PRO-RATA) PLUS 17% SUPERANNUATION

ONGOING, PART-TIME (0.6 FTE)

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research. 

Embrace an opportunity to become part of something extraordinary.Be part of the ECU Centre for Employability service centre which encompasses the ECU Careers and Employability team who provide free resources, professional career advice and job search support to all current ECU students and alumni.

About the Opportunity

The Careers Support Officer plays a pivotal role in delivering high-quality, frontline careers and employability support to students, alumni, and employer partners. This position is the first point of contact for careers-related enquiries, providing accurate information, guidance, and access to resources that empower individuals to make informed career decisions and enhance their employability.

If you are a proven performer and are looking to join a dynamic team with a wide range of service delivery, check the position description to see if you are the person we are looking for. This is your chance to make a real difference to people's lives!

Key Responsibilities

Deliver high-quality frontline careers and employability support to students, alumni and employers, including enquiries, resource navigation, and appointment triage.

Work effectively with a range of digital platforms with high level of proficiency.

Maintain student-facing digital tools and platforms to ensure accurate information, smooth user experience and timely updates, including curating job board entries and opportunity information.

Support the effective delivery of careers programs, workshops, events and employer engagement activities by coordinating logistics, communications, bookings and participant management.

Provide administrative operational support to the careers and employability services team by preparing materials, maintaining systems, and assisting with the dissemination of labour market updates.

Triage complex queries and direct to appropriate staff or function within the Careers & Employability team, Centre for Employability or broader ECU environment.

Other duties as directed by supervising Career & Employability Adviser and Manager of Careers & Employability Team. 

About you

Our ideal candidate will demonstrate the following:

Key Criteria

Qualification(s) - Completion of a tertiary qualification OR equivalent level of knowledge gained from a combination of education, training and experience.

Customer Focus - Focusing on all aspects of customer service to achieve quality outcomes for all parties including internal and external customers at all levels. Involves identifying customers' needs and value, managing customer relationships, marketing services to customers and continually evaluating and improving customer service. 

Technology Tools; Digital and Computer Literacy - To be competent with computing and digital technology, electronic devices and programs/software used routinely in the particular technical, professional or administrative role or across the university to increase productivity 

Problem-Solving and Decision Making - Ability to investigate, identify and analyse problems, and their source causes and related issues. To generate alternatives, benefits and costs to develop practical solutions. Being creative and innovative when developing solutions and the ability to identify risks. Understanding when a decision needs to be escalated and proactive in reducing escalation events.

Interpersonal Skills - Ability to work cooperatively with others to accomplish joint tasks and common objectives. Involves building positive working relationships with others and avoiding “win-lose” confrontations and a focus on preserving and strengthening the ongoing relationship. Showing respect for others' views and opinions by listening to and discussing these opinions even if they differ from your own. 

Presenting and Communicating Information - Ability to organise and present information, views and concepts in a concise, understandable and interesting format for a variety of audiences, from ECU’s internal and external communities. Involves determining the most appropriate format and vehicle for delivering information to ensure the audiences understanding of the message and its intent.

Working Inclusively - Act in an inclusive manner and let staff of all backgrounds feel welcome through awareness of and use of appropriate verbal and non-verbal behaviours, no matter what the difference. 

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

Benefits of working at ECU

At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Interested applicants are welcome to contact Sara Moore, Careers & Employability Adviser on (08) 6304 9903 or s.moore@ecu.edu.au or Robyn Ekberg, Manager, Careers & Employability on (08) 6304 6690 or 0422 091 919 or r.ekberg@ecu.edu.au for more information. Note week preceding Easter Robyn Ekberg will be on leave.

Application Process

Please upload your resume along with a statement (maximum of 2 pages) addressing the key criteria listed above. 

Advert Closure

Applications close Wednesday, 8 April 2026 at 11:30pm AWST.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.

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