Campus Title: Case Manager
State Job Title: Staff Assistant
Department: Enrollment Management
Job Code: HA5600
FLSA Status: Exempt
Funding: [contact details available in the full listing] (Grant Funded)*
Bargaining Unit: APA
Job Type: Full-Time Temporary / On-campus
position
Timeframe: 52 Weeks
Shift: Monday-Friday, 8:30 am to 4:30 pm (some
nights and weekends required)
Regular Days Off: Saturday and Sunday
Salary: $60,000 to $63,000 Annually (commensurate
with education and experience)
*This is a grant-funded position. Continued employment beyond the
grant period is contingent upon the availability of funding and
institutional need. Upon the grant's conclusion, the position will
be evaluated for potential adoption and funding by Westfield State
University.
General Statement of Duties:
Under the general direction of the Office of the Dean of Students
this position with help to respond to the needs of students
(graduate and undergraduate) encountering personal or academic
challenges. The University Case Manager collaborates with other
offices to develop programs that enhance the quality of student
life, promote all facets of well-being, and respond to student
concerns. The University Case Manager is expected to be available
to staff and students outside regular business hours, for evening
and weekend events, and/or at other critical times.
Duties and Responsibilities:
Duties include but not limited to:
Essential:
- Maintains strong working relationships and collaborations
between the Office of the Dean of Students, students, and various
University departments.
Maintains current knowledge of student needs, including
graduate students, student development, and student learning
research, theory, and practice that best serve the needs of
students.
Represents the Office of the Dean of Students at campus-wide
functions.
Recommends and participates in the development of University
policies and procedures.
Develops a strong relationship with local hospitals,
particularly at the time of the discharge of students.
Supports and advocates for students (graduate and
undergraduate) experiencing crises; intervenes directly in
sensitive cases involving critical illness or injury, mental
illness, and fatalities. Contributes to the case management process
of the office by meeting with students on sensitive and private
issues and provides guidance and support to students and families
during times of crisis.
In cases where students need extra mental health support or
other type of clinical assistance necessary for the retention,
persistence, and success of the student, the case manager
collaborates, when requested, by the Dean of Students Office, with
students, families, campus partners, and off campus resources to
form comprehensive plans for student success and assists in the
plan implementation.
Implements the administrative activities associated with the
Office of the Dean of Students to support students, including
medical leave of absences and withdrawals.
Advises faculty, staff, students, and families in complex
problem solving and complaint resolution in situations that pose a
risk to students and/or the institution.
Consults and engages in problem-solving on complex matters with
Residence Life, Counseling Center, Health Center, University
Police, Student, Student Accessibility Services, TRiO, Course
Achievement Retention and Engagement, LEAD Scholars and Academic
Advising.
Advises the Office of the Dean of Student staff in best
practices related to students that impact case management practices
and policies.
Collaborates with the student leader trainings and orientation
programs.
Serves as an advisor for the Office of Student Conduct.
Performs other job-related duties as assigned.
Job Requirements:
QUALIFICATIONS:
- Master's degree in social work, higher education, student
personnel, counseling services, or other related field and four
years of full-time professional experience working with college
students.
- Commitment to the knowledge of multicultural, diversity, and
LGBTQ+ issues.
- Experience with strategizing, planning, and delivering
communications.
- Familiarity with college student learning and development
theories.
- Knowledge of student support programs and services.
- Experience with outreach initiatives and program
development.
- Effective oral and written communication skills.
- Ability to use independent judgment and manage and impart
information to a range of clientele and/or media sources.
- Effective interpersonal and community relations skills.
- Ability to build positive and effective relationships with
colleagues and student leaders across the University.
- Skilled in managing crises and knowledge of and experience with
crisis intervention techniques.
- Ability to react calmly and effectively in emergency
situations.
- Ability to take initiative for projects and the development of
services.
- Ability to collaborate and work successfully in a team
environment.
- Experience with case management software, student information
system software such as Maxient.
- Ability to work effectively with a wide range of constituencies
in a diverse community and rapidly changing technical
environment.
Additional Information:
Salary:
Salaries for current Westfield State University employees and
individuals currently working for the state of Massachusetts must
be calculated individually in accordance with collective bargaining
agreements as well as state policies. State job specifications may
be found on the
Department of Higher Education's webpage.
Employee Benefits:
Benefits are an important component of an employee's total
compensation package.
- Health Insurance: Westfield State offers a variety of HMO, POS,
and PPO-type health insurance plans for eligible employees.
Coverage is effective on the 1st of the month following the date of
hire. Exceptions to employees hired on the 1st of the month,
coverage is effective immediately.
- Retirement: the MA State Employee Retirement System provides
eligible employees with a retirement pension following a 10-year
vesting period. In lieu of the retirement pension, eligible
employees may select the Optional Retirement Plan with a maximum 5%
employer matching contribution.
- Tuition Waivers & Discounts: eligible employees, including
spouses and dependent children, receive reduced tuition at MA state
colleges, community colleges, and universities.
- Paid Time Off: employees receive 12 paid holidays and generous
vacation, personal, and sick leave benefits.
- Additional information regarding employee benefits is available
on the University's Benefits & Wellness webpage.
Disability Accommodations
Westfield State University is committed to the full inclusion of
individuals with disabilities and will ensure the availability of
reasonable accommodations. If a reasonable accommodation is needed
to participate in the job application or interview process, please
contact Human Resources at (413) 572-8809 or visit us in the Horace
Mann Building, 1st floor.
Background Check
Employment is contingent upon the successful completion and review
of a background check. A criminal record will not automatically
disqualify an applicant from consideration.
To apply, visit http://westfield.interviewexchange.com/jobofferdetails.jsp?JOBID=203909
je-153d04bfd486484387bc66fd4ec5a6f6
