Case Manager

The Case Manager will be a leader in the University's efforts to strengthen student persistence and completion by increasing students' awareness of and satisfaction with the availability and accessibility of resources and supports. The Case Manager develops and implements a case management system providing significant evaluation, intervention, education, outreach, and referral support to students of concern or in distress. The Case Manager collaborates extensively with partners on and off-campus to coordinate wrap-around services that address issues including food insecurity, the experience of homelessness, psychological health, physical health, crime victimization, relationship violence issues, sexual assault, and social adjustment. The Case Manager Reports to the Associate Vice President and Dean of Students.

In addition, the Case Manager will oversee and manage the University's Firebird Market food pantry, ensuring consistent access to food, hygiene products, and emergency resources for students. The coordinator will develop and maintain external partnerships with community organizations, nonprofits, food banks, and corporate sponsors to enhance the Firebird Market's capacity to serve students. The role will also include creating, implementing, and assessing a comprehensive year-long student leadership academy designed to strengthen leadership skills, personal development, and civic engagement for all UDC students.

Essential Duties and Responsibilities

1. Leads the development, implementation, and assessment of a comprehensive case-management program for students experiencing health, housing, food insecurity, transportation, childcare, and other basic-needs concerns.
2. Consults with students, assesses individual needs, coordinates appropriate interventions and referrals, and monitors student progress and follow-up.
3. Identifies emerging student needs and campus trends and adjusts outreach, services, and interventions accordingly.
4. Collaborates with academic units, campus offices, government agencies, nonprofit organizations, and community providers to develop a coordinated network of culturally responsive and financially accessible student-support resources.
5. Develops and maintains an up-to-date database of University and community resources.
6. Supports the Dean of Students in coordinating referrals, maintaining case records, developing action plans, facilitating follow-up, and participating in BIT training.
7. Coordinates student crisis and emergency response in consultation with the Dean of Students and develops related policies and procedures governing students of concern, crisis response, basic-needs support, and BIT operations.
8. Develops and delivers training, outreach, and educational initiatives that promote awareness of case-management services, available resources, barriers to student success, appropriate referral practices, and help-seeking behaviors.
9. Oversees the daily operations, inventory, scheduling, and student-support activities associated with the Firebird Market.
10. Supports Firebird Market operations by coordinating campus and community partnerships, promoting student participation, maintaining resource availability, and communicating the program's impact.
11. Assesses office programs, BIT activities, community partnerships, and Firebird Market services; tracks utilization and outcomes; and prepares reports identifying trends, effectiveness, and opportunities for improvement.
12. Supervises interns, practicum students, and other trainees performing case-management work, ensuring that assignments are developmentally appropriate and consistent with ethical, legal, confidentiality, and higher-education standards.
13. Serves on University committees related to the position's responsibilities and provides student support across UDC campus locations.
14. Other duties as assigned.

Minimum Job Requirements

• Master's Degree in Social Work, or Counseling from an accredited institution.
• Licensed Social Worker (LICSW) or Licensed Professional Counselor (LPC) in the District of Columbia or the ability to obtain license within six months of employment.
• Minimum three (3) years post-graduate degree experience in a human/social services position directly related to the duties and responsibilities specified.
• Knowledge and skills in community-based behavioral health care.
• Direct experience engaging and serving diverse communities and individuals from diverse backgrounds.
• Experience in crisis and case management in a human services context, including intake, needs assessment, screening, case documentation, and follow-up.

Preferred Qualifications

1. In-depth knowledge of and relationships with local and regional human services resources
2. Experience working in case management of college students.
3. Experience supervising student practicum, internship, and experiential training.
4. Experience supervising employees in related work environment.
5. Experience using Maxient.

Information to Applicant

This position is primarily sedentary in nature, requiring the ability to remain in a stationary position for extended periods. The incumbent must be able to operate standard office equipment. Occasional movement within the office to include bending, reaching, or lifting items up to 15 pounds. This description reflects the physical demands typically associated with office work and is not intended to be exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with the Americans with Disabilities Act (ADA) and applicable local laws and policies.

Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFSCME local 2087 and you may be required to pay an agency service fee through direct payroll deduction.

Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA).

Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.

Visa Sponsorship: At this time, the University of the District of Columbia does not provide sponsorship for visas (e.g. H-1B). This position is also ineligible for Optional Practical Training (OPT).

Residency Preference: A person applying for a position who is a bona fide District resident at the time of application for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency on or before the effective date of the appointment and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources only.

Contact Information: All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5380.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University's EO Policy Statement, please visit: https://www.udc.edu/human-resources/equal-opportunity/ .