University of Arkansas - Pulaski Technical College at North Little Rock
UA - Pulaski Tech, a comprehensive two-year college, offers associate degree and certificate programs for students who plan to transfer to four-year colleges and universities and/or for career preparation and advancement.
Department:
UAPTC | Cashiers (SO902553)
Summary of Job Duties:
- Communicate with students related to resources available for payment for UAPTC courses
- Collaborate with financial aid and registrar related to students account standing
- Perform the general financial accounting and reporting functions for all accounts receivables of the college, including student accounts, catering sales, facilities rentals, non-credit billing, and collection activities.
- Compiles reports and drafts correspondence related to collections, status of accounts, and payment records.
- Establish and maintain collaborative and effective working relationships with a diverse group of individuals, including faculty, staff, students, parents, and peers on campus and at other institutions.
- Promote and enhance customer service operations.
- Provide accurate and timely communications to students and members of the College community regarding billing/student accounts. Ensure that all communication vehicles (web, text, email, intranet, print materials, phone, etc.) provide consistent and updated student billing information.
- Ensure compliance with all institutional, state, and federal policies and procedures related to student account transactions, catering sales, facilities rentals and collection activities.
- Administer deferred payment plan program and web-based payment processes.
- Reconcile student billing ledger to general ledger and financial aid accounts.
- Maintain a complex automated student billing and receivables system that interfaces with other components of the administrative computing system.
- Analyze student account transactions for trends, inconsistencies, and areas for improvement.
- Collaborate with bookstore vendor and IT department to maintain accurate information between systems.
- Responsible for external reporting such as 1098T statements and state tax offset program.
- Maintain and monitor phone queue, ensuring high customer service.
- Manage refund delivery process to students, ensuring accuracy and timely communication.
- Performs other duties as assigned.
Qualifications:
- Bachelors Degree in business, finance or a field related to education or student communications
- Related experience may be substituted for degree requirements. Customer service experience
Salary Information:
$41,200.00
Required Documents to Apply:
Cover Letter/Letter of Application, Resume
Recruitment Contact Information:
Human Resources
[contact details available in the full listing]
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Benefits Eligible:
Yes
