"Casual Enrolment Help Officer"

• 493817
• Cairns
• Professional
• Casual
• Closing on: Nov 6 2025

Are you a dynamic and flexible individual seeking an exciting opportunity? We are currently looking for dedicated candidates to join our team, where adaptability is key. As the nature of our workload experiences peak volume periods throughout the year, we require team members who can effortlessly transition between various working hours. The ability to work flexible hours during these high-demand periods is key to ensuring the continued success of our team.

• Casual positions - hours will vary during the year depending on peak student intake periods
• Must be available to commence in December and work up to 36.25 hours per week throughout the months of December, January and February
• Based at the Cairns Nguma-bada campus, Smithfield (on-site)
• HEWL 5 casual rate: $50.64 per hour plus superannuation.

ABOUT THE ROLE

As a casual Enrolment Help Officer, you’ll support the Client Services team during peak periods and throughout the semesters to deliver high-quality customer service by responding to enquiries in a consistent, skilled and knowledgeable manner to enhance the student experience. You’ll provide timely information and accurate advice on a range of matters including supporting students through the enrolment and class registration process. This support is delivered to students face to face at the Cairns campus, over the phone and via online chat. The role requires flexibility, with availability for a variety of shifts each week, including some after-hours work on occasion.

ELIGIBILITY CRITERIA

Applicants must possess excellent customer service and problem-solving skills as well as well-developed written and oral communication skills. Additionally, applicants must demonstrate flexibility to work increased hours during the 5 intakes and Orientation periods (Trimester 1, 2 & 3, SP1 & SP2). Outside of these peak periods, the workload will fluctuate during study periods.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. We work under the values of Authenticity, Excellence, Integrity, and Respect.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant profile and follow the below steps:

• Complete the application form
• Upload your current resume
• Upload a cover letter outlining your relevant skills and experience.

Applications close on Thursday 6 November at 11:55 PM AEST.

Please note, we are seeking applicants with current Australian working rights who are available to start in December.

For any enquiries about the role, please contact Jacqui Tomkinson on jacqui.tomkinson@jcu.edu.au.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.