Casual Professional - Student Advising Assistant

Footscray, Australia

Job Info

• Job Identification 16482
• Job Category Casual Professional
• Posting Date 09/05/2025, 12:16 AM
• Locations Footscray Park
• Apply Before 09/19/2025, 01:59 PM
• Job Schedule Part time

Job Description

• Make a positive impact on the lives of our students
• Join a highly motivated and enthusiastic team
• The position is located at our Footscray Park Campus and across various campuses

About the Role:

This is a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience.

In this role you will work closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. Our Service centres are across multiple campuses.

An example of duties that the role may perform will include:

• Provide accurate, timely and documented advice to potential and current students on a range of general matters including course information, administration, admissions, enrolment fees and on using student systems
• Resolve first level student enquiries efficiently and effectively and escalate where appropriate to Student Advisors
• Provide student service to the performance and quality standards of Student Services Customer Service Framework and the Student Advising Model

This is a casual appointment at HEP Level 4 classification, $45.86 per hour approximately one to five days a week depending on the seasonal requirements of the department

To view a copy of the position description, click here Student Advising Assistant

About You:

• Have customer service mindset and want to make a positive difference to the lives of our students
• Experience in customer service roles and record management systems (preferably in student services)
• Ability to collaborate and work effectively with colleagues and stakeholders to deliver exemplary student support,
• Maintain a level head in busy and sometimes stressful situations, proactively identifies and resolves issues where possible and appropriately escalates where necessary can equally work autonomously and collaboratively as needed.
• Available during our peak periods (October to April) is essential.

Why Join Us:

VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Jobs at VU Webpage!

How to Apply:

You can submit your application via the Apply button or by visiting VU's Careers Page: Student Advising Assistant Advert

Applications must include:

• A cover letter,
• Your curriculum vitae/resume,
• Evidence of applicable qualifications, licences and registrations
• Working With Children Check is mandatory

Application Closing Date: Friday 19 September at 11:59pm This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.

Note: Applications which do not address the selection criteria will NOT be considered.

Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia.

Who to Contact?

For further information relating to the position, please contact Sharon Smith, Team Leader Student Advising via email at sharon.smith@vu.edu.au

Our Commitment to Protecting Country:

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

Our Commitment to Progressive Inclusivity:

Victoria University welcomes and celebrates the diverse perspectives, identities, and backgrounds of all people. We are committed to progressive inclusivity as a core strategic priority. All members of the VU community have a responsibility to be inclusive, respectful and supportive of all.

We are committed to maintaining a workforce which reflects the community we serve, this means we strive to attract, retain, develop and empower talented individuals from all backgrounds. We encourage applicants who are Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised people, those from the LGBTQIA+ community, people from all ages and socio-economic backgrounds. We believe that a diversity of experiences and perspectives strengthens our community and fosters a more innovative, inclusive, and supportive working environment, where everyone feels they belong.

VU is committed to providing a positive and barrier-free recruitment experience. If you have access requirements or would benefit from adjustments, including with position descriptions, application forms, or require any other document in an accessible format at any stage of the recruitment process please contact us at inclusivecareers@vu.edu.au or call (03) 9919 5999