Catering Supervisor

Department

Catering - 170400

Minimum Qualifications

Graduation from High School or possession of a GED, and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience. Experience in the field of work related to the position's role may be substituted on a year-for-year basis.

Degrees must be received from appropriately accredited institutions.

Essential Job Functions

Catering Supervisor Wanted: Ensuring Memorable Dining Experiences

Are you passionate about delivering exceptional dining experiences? Are you a natural leader with a keen eye for detail? Join our esteemed academic institution as a Catering Supervisor and play a pivotal role in providing outstanding catering services to our students, faculty, and guests.

The Catering Supervisor serves as an effective leader for Appalachian State University's Grandview Catering & Events front-of-house staff by utilizing high standards in catering and event execution, employee relations, and management for a diverse team.

Responsibilities include but are not limited to:

• Being "on the floor" for event service on a daily basis
• Manage stadium operations related to functions in the box and suite levels of Mark Ricks Athletics Complex during football games and special events.
• Maintain open and frequent communication with the management team regarding event status, questions, concerns, and new ideas
• Participate in developing and implementing training programs for front-of-house student staff alongside Catering Manager and Associate Director
• Ensure timeliness of each event; This includes packing up and departing the kitchen, arrival at the event location, set up, service within the appropriate timeframe, event breakdown
• Monitoring the quality of the product and service provided during the event
• Manage a team of student staff for the successful execution of catered events.
• Lead the students by example and be able to delegate tasks with detailed instruction and context as needed before, during and after events
• Form positive working relationships with coworkers, including students, while remaining professional and respectful at all times
• Serve as a point of contact during events for the event host. Troubleshoot with excellent customer service and taking action quickly
• Oversee equipment and workstation clean-up
• Track various inventories
• Maintain awareness of workload balance across the department and be willing to assist as needed with atypical tasks
• Complete industry-recommended certifications such as ServSafe, TIPS, CPR/AED, ALE educational sessions
• Work with the entire Grandview team on other duties as assigned

Knowledge, Skills, & Abilities Required for this Position

• Relative work experience in the food & beverage or hospitality industry
• Ability to remain calm and make quick decisions under stressful circumstances
• Patience to guide and supervise student staff that is new to the workforce
• Ability to work during weekends and holidays as needed
• Holds self-accountable and can be relied upon to ensure that projects and schedules are maintained
• Ability to be proactive in completing their assigned tasks and strategize to create task lists to delegate to others
• Perform routine or repetitious tasks with care and attention to detail
• Excellent oral and written communication skills to lead and provide support to catering staff
• Demonstrate a collaborative approach to the completion of tasks or assignments
• Treat other employees, including student staff, with respect
• Shows versatility in working well under high pressure and fast-paced situations, as well as slower days that require proactivity and the ability to stay organized
• Excellent customer service and ability to empathize with clients and staff
• Ability (or willingness to learn) to drive, reverse, and otherwise maneuver a catering vehicle through paved roads, foot traffic paths, and between buildings on campus
• Interest in learning from all other positions in the department and willingness to help others

Preferred Qualifications

• 2+ years of relative work experience in the food & beverage industry, preferably with high-volume catering
• Experience leading a team is preferred

Work Schedule/Hours

Varying schedule based on demand Must be willing to work a non-traditional 40-hour work week (eligible for additional compensation when applicable) and be flexible as needed Catering employees are required to work special events including, but not limited to: all home football games, University commencement, other large-scale events

Anticipated Hiring Range

$42,177 - $45,760