Change & Training Officer – Admissions, Scholarships and RPL

Change & Training Officer – Admissions, Scholarships and RPL

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Job no: 538750
Work type: Full Time
Location: Sydney, NSW
Categories: Student Services, Project Management

• Employment Type: Full Time Permanent
• Remuneration: $103,866 to $110,801 depending on experience + 17% super (level 6)
• Location: Kensington UNSW Campus (hybrid)

Why Your Role Matters

This role supports the delivery of training, documentation, and change initiatives across the Admissions, Scholarships, and Prior Learning & Assessment teams (approximately 60 people in total). It also plays a key role in onboarding new staff and building capability and consistency across practices.

Reporting to the Change and Training Team Leader, this position does not have direct reports. Key responsibilities include:

• Collaborating with the Admissions Change and Training team to design, develop, and deliver training programs, including system updates, policy changes, and process improvements
• Coordinating onboarding and training for new team members in consultation with relevant Managers and Team Leaders
• Developing and maintaining clear, accessible process documentation to support consistent and compliant assessment practices
• Supporting change initiatives through training materials, communications, and staff feedback
• Monitoring feedback to identify training needs, escalating issues where appropriate, and providing accurate advice on relevant UNSW policies and procedures
• Providing subject matter expertise in training and change management to support new systems, processes, and initiatives
• Contributing to compliance strategies to ensure alignment with regulatory requirements and best practice
• Supporting data reporting and continuous improvement initiatives across the teams

About You

You are a collaborative and proactive professional who enjoys problem-solving, thinking creatively, and challenging the status quo. You are comfortable working in an environment undergoing changes and are motivated by the opportunity to help shape and build this role. You will also bring:

• Demonstrated experience designing, developing, and delivering training programs, including facilitating workshops (essential)
• Previous experience working within higher education. Knowledge of admissions, scholarships, and/or Recognition of Prior Learning (RPL) processes is not essential
• Demonstrated experience in change management, reporting, and data analytics would be highly regarded
• Strong project management and organisational skills, with high attention to detail and experience managing high-volume or peak-period workflows
• The ability to interpret policies and procedures, apply sound judgement, and contribute to process and policy improvements
• A proactive approach, with the ability to work independently
• Confidence in providing guidance and support to team members on systems and processes when required

This is a full-time, permanent hybrid role working Monday to Friday. Office attendance will vary depending on project requirements and may be up to 2 or 3 days per week at times. The position is full time permanent. You may also be required to work over the end of the year shutdown period and some key weekends during peak period.

Candidates will need to have valid working rights – this role is not available for sponsorship.

Recruitment process: Please submit your resume and a cover letter addressing the “About You” section of the job ad and telling us why you think you are a suitable candidate for the role.

Applications close: 21 April at 11.55PM

Get in Touch (for job related queries only – applications will not be accepted if sent to the contact listed): Anne de Voronine, a.de_voronine@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks: -

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Position Description

Advertised: 07 Apr 2026 AUS Eastern Standard Time
Applications close: 21 Apr 2026 AUS Eastern Standard Time