"Change Manager"

Change Manager

Job no: 538670
Work type: Full Time
Location: Sydney, NSW
Categories: Project Management

• Employment Type: Full Time (35 hours per week)
• Duration: Fixed Term Contract until March 2028
• Remuneration: Level 9 $148k-$157k + 17% superannuation & leave loading
• Location: Kensington NSW (Hybrid Flexible Working)

About UNSW

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

Why your role matters

The Lead Management and Master Data Management (MDM) project is a business program led by the Marketing & Digital Experience area, but also involves significant technical components related to the deployment of a customer data platform (CDP), a Sales CRM, Master Data Management platform as well as associated data integrations.

We are committed to best in-class lead management system (technology, data, processes & target operating model) to manage individual prospects throughout their UNSW experience, from the moment of anonymous engagement up until enrolment into a program.

About the Role:

As the Change Manager you will play a key role within the Lead Management & MDM Program Team in advising, leading and coaching stakeholders and develop change management plans that enable business areas and impacted teams to adopt and embed changes.

About You:

This is an exciting project where your change management expertise and marketing or sales CRM experience will make a real impact. You’ll bring a keen eye for detail, flexibility, and the ability to thrive in a fast-moving environment. More specifically you will need to have:

• Relevant tertiary qualifications with at least 7+ years’ experience leading and implementing medium to large sized change initiatives in complex environments and/or extensive relevant experience gained through any other combination of education, training and/or experience.
• Demonstrated experience working with all levels of stakeholders in designing and delivering change activities to support business leaders and their teams through change and integrate change management activities with their project plans.
• Demonstrated experience designing and delivering training aligned to change impacts. Ability to assess learning needs and develop appropriate materials
• Demonstrated understanding and extensive experience in providing change advice and support across multiple projects or program streams within agreed timeframes and supporting business users to adopt and embed change.
• Advanced written and verbal communications skills.
• Excellent organisational skills with the ability to successfully meet deadlines and manage multiple tasks with changing priorities.
• Excellent stakeholder management skills with the ability to build and maintain effective internal and external working relationships, influence leaders and liaise effectively with a range of stakeholders to ensure successful outcomes.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Ideally, experience in Change Management Program Delivery within the higher education sector or any other heavily regulated sector.
• Familiarity with change frameworks (e.g. ADKAR, Kotter)

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visithttps://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

How to Apply:

Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Tuesday 31st March 2026. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

*UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.*

Position Description