Checker

Job Description

Amherst College invites applications for the Checker position. The Checker is a full-time, year-round position. The expected salary range for this job opportunity is: $19.64 - $20.00 per hour.

The Checker supports Amherst College Dining Services by serving as the first point of contact for students, staff, faculty, and guests entering dining facilities. This role is responsible for managing access to dining locations, providing accurate and courteous customer service, and ensuring a welcoming and inclusive environment for the campus community.

Summary of Responsibilities

Access & System Operations

• Verifies and grants access to dining facilities using Atrium and Agilysys systems in accordance with Dining Services policies.
• Accurately tracks and maintains guest counts and entry data.
• Assists guests with meal plan access, questions, and concerns, escalating issues to management as needed.

Customer Service & Guest Experience

• Greets students, staff, faculty, and guests in a professional, courteous, and welcoming manner.
• Provides clear, accurate information regarding dining access, policies, and procedures.
• Helps resolve guest concerns with professionalism, patience, and discretion.
• Maintains a positive and inclusive environment at all times.

Dining Operations Support

• Distributes to-go containers to approved community members in accordance with established guidelines.
• Assists in maintaining a clean, organized, and presentable dining area, particularly at entry and high-traffic points.
• Supports overall dining room flow and communicates operational concerns to supervisors.

Communication & Accountability

• Reports issues related to guest access, system errors, or customer concerns promptly to management.
• Communicates effectively with supervisors and team members to ensure smooth operations.
• Follows established procedures and adapts to changing operational needs.

Safety, Compliance & Inclusion

• Maintains awareness of food safety and allergen protocols within the dining environment.
• Takes appropriate actions to support a diverse workforce and contributes to a respectful, inclusive, and welcoming work environment.

Qualifications

Required

• High School Diploma or equivalent.
• 1 to 3 years of related experience.
• Ability to provide excellent customer service in a high-volume, fast-paced environment.
• Strong interpersonal and communication skills.
• Basic computer skills and ability to learn point-of-sale or access systems (Atrium, Agilysys).
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts.

Preferred

• Previous experience in customer service, hospitality, retail, or a similar guest-facing role.
• Experience using POS systems or access control software.