Chief of Operations, Division of Information Technology

Job Details

Chief of Operations, Division of Information Technology

Classification: Administrator II
Department: The Division of Information Technology (IT)

The Division of Information Technology (IT) strives to be a strategic, innovative and best‐in‐class IT organization that provides a leading‐edge technology environment for students, faculty, and staff to advance the University’s mission, vision and goals. We are seeking an exceptional individual to join our IT-Administration team as the Chief of Operations, Division of Information Technology (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Essential Qualifications

Bachelor's degree from an accredited university and a minimum of five years of progressively responsible experience supporting executive leadership, operations, or administration in a complex environment. Experience leading operational initiatives, managing cross-functional projects, and supporting strategic planning where priorities and resources evolve. Experience with budget administration, financial planning, and resource allocation. Experience managing personnel, including supervision, performance management, employee relations, and recruitment coordination. Excellent oral and written communication skills, including the ability to prepare executive-level reports and communications for campus leadership, the Chancellor's Office, and external stakeholders. Ability to operate independently with initiative, discretion, sound judgment, political acumen, and a high degree of professionalism and confidentiality.

Preferred Qualifications

Master's degree in business administration, public administration, information systems, or a related field. Seven years of progressively responsible experience supporting executive leadership, operations, or administration in a complex environment, within an information technology organization in higher education or another large public-sector setting. Experience navigating organizational and budget change, including reorganizations, leadership transitions, and budget reallocations. Experience supporting executive leadership within a CSU campus or comparable public university system, including familiarity with shared governance and Chancellor's Office reporting expectations. Demonstrated ability to thrive in operationally demanding and rapidly evolving IT environments, with the judgment and adaptability needed to support executive decision-making under pressure. Working knowledge of IT service management (ITSM) frameworks and industry standards (e.g., Information Technology Infrastructure Library (ITIL), National Institute of Standards and Technology (NIST), Control Objectives for Information and Related Technologies (COBIT)).