"Chief Student Experience Officer"

The CUNY School of Professional Studies (CUNY SPS) seeks an exceptional leader and experienced student services administrator in online education to serve as its inaugural Chief Student Experience Officer (CSXO).

Reporting to the Dean Lisa R. Braverman, the Chief Student Experience Officer will join the School of Professional Studies at an auspicious time characterized by significant enrollment growth. The CSXO will have an exciting and unique opportunity to further distinguish CUNY SPS as a model of student-centric online learning, delivering transformative online student experiences and championing a holistic approach to student support and success.

As the school’s Chief Student Affairs Officer, the CSXO will enhance and grow a best-in-class student services organization, leading its student experience and engagement strategy and providing strategic and operational leadership to student-facing units and functions across CUNY SPS. The CSXO will serve as CUNY SPS’s primary advocate for student needs, resources, and services internally and externally, representing the school on CUNY System-level councils, committees, and task forces.

Learn more and download a detailed leadership profile at https://wittkieffer.com/positions/201219.

CUNY SPS offers a broad range of online degrees, certificates, and workplace learning programs for working adults. A national leader in online education, the school offers the most extensive array of online programs at the City University of New York. It serves as CUNY’s only undergraduate all-transfer college and is the only fully online school within the CUNY System.

A longstanding engine for social mobility, CUNY SPS is an incubator for student talent. It offers in-state tuition to all students regardless of where they reside. Flexible, customizable online programs meet students where they are, allowing them to balance work and family with their educational goals.

CUNY SPS faculty are leaders in their fields-21st-century professional practitioners renowned for online teaching. They actively support SPS students as they explore their passions, learn new ideas, and discover their capabilities.

U.S. News & World Report ranks CUNY SPS No. 6 on its 2025 list of Best Online Bachelor’s Degree Programs and No. 2 among the Best Online Programs for Veterans. The school’s online bachelor’s program in psychology is ranked No. 9, and its online master’s degree in nursing is ranked No. 25.

The position is located on the CUNY SPS campus in New York City. It is not a remote position.

A bachelor’s degree from an accredited university is required along with a minimum of eight (8) years of experience in higher education student services administration and at least four (4) years of experience serving online and/or adult learners and programs. A master’s degree is preferred.

The ideal CSXO candidate will have demonstrable leadership experience serving adult learners in an online environment as well as the ability to utilize data analytics to support a comprehensive, scalable, high-volume student services operation.

CUNY TITLE: Professional School Associate Dean

COMPENSATION AND BENEFITS: The salary range for this position is $155,000 to $185,000. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY: WittKieffer is assisting CUNY SPS in this search. Applicants should submit a current CV or resume and a letter of interest using WittKieffer’s candidate portal.