Job Duties

• Select, install, configure, troubleshoot, and maintain audiovisual technologies such as control systems, projectors, displays, lighting, microphones, speakers, cameras, lecture capture systems, and related equipment.
• Maintain system integrity and reliability, including diagnosing issues in integrated control systems (e.g., Crestron, Extron), performing preventative maintenance, applying firmware/software updates, and leading or supporting equipment upgrades.
• Configure and maintain Crestron and Extron control systems, including programming interfaces, system logic, and device communication.
• Monitor and respond to service requests and incidents through a ticketing system.
• Maintain and support multimedia equipment available for checkout.
• Assist in planning and executing AV projects.
• Create and maintain accurate documentation for AV systems.
• Provide professional guidance, training, and day-to-day support to student employees.
• Consult with faculty and staff to assess classroom and event technology needs.
• Deliver training and instructional support to faculty and staff.
• Collaborate with IT teams to ensure AV systems are integrated, secure, and aligned with institutional standards.
• Engage in ongoing professional development.
• Ensure all managed systems align with University policies, including accessibility and security standards.

Required Qualifications

• Bachelor’s degree in a related field and at least two years of relevant experience; or a master’s degree in a related field.
• Experience supporting, troubleshooting, and maintaining audiovisual systems in a professional environment.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.