Classroom AV Engineer 2
About the Job
IT is seeking an energetic, detail-oriented, and customer service–focused professional to work as part of a team that supports the university’s audiovisual technology in classrooms, computer labs, student study and gathering spaces, and conference rooms, and coordinates multimedia equipment checkout.
Job Duties
- Select, install, configure, troubleshoot, and maintain audiovisual technologies such as control systems, projectors, displays, lighting, microphones, speakers, cameras, lecture capture systems, and related equipment.
- Maintain system integrity and reliability, including diagnosing issues in integrated control systems (e.g., Crestron, Extron), performing preventative maintenance, applying firmware/software updates, and leading or supporting equipment upgrades.
- Configure and maintain Crestron and Extron control systems, including programming interfaces, system logic, and device communication.
- Monitor and respond to service requests and incidents through a ticketing system.
- Maintain and support multimedia equipment available for checkout.
- Assist in planning and executing AV projects.
- Create and maintain accurate documentation for AV systems.
- Provide professional guidance, training, and day-to-day support to student employees.
- Consult with faculty and staff to assess classroom and event technology needs.
- Deliver training and instructional support to faculty and staff.
- Collaborate with IT teams to ensure AV systems are integrated, secure, and aligned with institutional standards.
- Engage in ongoing professional development.
- Ensure all managed systems align with University policies, including accessibility and security standards.
Required Qualifications
- Bachelor’s degree in a related field and at least two years of relevant experience; or a master’s degree in a related field.
- Experience supporting, troubleshooting, and maintaining audiovisual systems in a professional environment.
- Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
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