Job ID: 376724
About the Job
Purpose of the position:
Provides campus technology service for classroom and desktop support and serves as the Hel1 Desk Coordinator. In conjunction with the campus Service Desk, provides technical assistanc1 to faculty, staff, and students. Responsible for administering, maintaining, troubleshooting, an1 monitoring applications, programs, computers, devices or other technical products, processes,
or systems. Resolves issues through a combination of adapting standard procedures, research,
and creative problem solving.
Job duties:
User & Device Support (35%)
About the Job
Purpose of the position:
Provides campus technology service for classroom and desktop support and serves as the Hel1 Desk Coordinator. In conjunction with the campus Service Desk, provides technical assistanc1 to faculty, staff, and students. Responsible for administering, maintaining, troubleshooting, an1 monitoring applications, programs, computers, devices or other technical products, processes,
or systems. Resolves issues through a combination of adapting standard procedures, research,
and creative problem solving.
Job duties:
User & Device Support (35%)
- Serves as generalist responsible for providing a broad range of user support services.
issue management, and resolutions.
- Assist with maintaining audio-visual systems in classrooms, collaboration, and learnin1 spaces.
- Contribute to a standard configuration of classroom technology that supports the deliver1 of educational content in the classroom.
- Provide technical support for classroom technology.
- Coordinate escalation of audio-visual equipment repair to appropriate manufacturers o1 service providers as needed.
- Maintain inventory of instructional technology equipment.
- Coordinate and schedule Service Desk student employees.
- Provide technical and customer support training to student employees.
- Serve as Service Desk escalation point for campus assistance.
- Coordinate support efforts with OIT Help Desk services.
- Other duties as assigned.
Priority given to candidates who apply by October 28, 2026.
Qualifications
Essential knowledge, skills, and abilities:
- A BA/BS degree in a field related to the position, or combination of related education an1 related work experience to equal four years.
- Demonstrated customer service experience.
- Ability to work effectively in a team environment.
- Experience working with Google or Microsoft office software suites.
- Effective oral, written, and interpersonal communication skills.
- Experience with ITIL frameworks and methodologies.
- Ability to project a calm, professional demeanor in a variety of settings.
- Strong interpersonal skills including the ability to exercise discretion, confidentiality,
diplomacy, and good judgment in dealing with sensitive topics and varied issues. - Critical thinking, analytical, and problem solving skills, including the ability to anticipat1 and recognize issues as they arise, and the ability to make decisions independentl1 within established guidelines and protocols.
- Able to lift up to 50 lbs and or bend/crouch/crawl around furniture.
Pay Range: $53,000 to $57,000; depending on education/qualifications/experience
Time Appointment: 100% Appointment
Position Type: Civil-Service & Non-Faculty Labor Represented Staff
Please visit the Office of Human Resources website for more information regarding benefit eligibility.
The University offers a comprehensive benefits package that includes:
- Competitive wages, paid holidays, and generous time off
- Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
- Low-cost medical, dental, and pharmacy plans
- Healthcare and dependent care flexible spending accounts
- University HSA contributions
- Disability and employer-paid life insurance
- Employee wellbeing program
- Excellent retirement plans with employer contribution
- Public Service Loan Forgiveness (PSLF) opportunity
- Financial counseling services
- Employee Assistance Program with eight sessions of counseling at no cost
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Required application materials: resume and cover letter.
Priority given to candidates who apply by October 28, 2026.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail jobcentr@umn.edu.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About University of Minnesota
The University of Minnesota Morris (UMN Morris)
The University of Minnesota Morris (UMN Morris) makes its home on a 121-year-old campus on the western edge of the state and is one of the top public liberal arts colleges in the nation. The small, close-knit campus emphasizes faculty/student collaboration in research, study abroad, and community engaged learning. Deeply rooted in the tall grass prairies of Minnesota, the campus also has advanced sustainable, environmentally friendly initiatives that have grown to levels of national leadership and touch nearly all aspects of campus life.
At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.