TEMP - Technical IT Support (Scheller College of Business)

The College is located in the heart of Midtown Atlanta's Technology Square, home to the highest concentration of startups, corporate innovators, and academic researchers in the Southeastern U.S. This places students at the center of a vibrant innovation ecosystem with abundant experiential learning opportunities. Scheller's strategic location, combined with top-ranked career services and an expansive alumni network, connects students with leading companies in Atlanta and around the world.

Scheller offers AACSB-accredited B.S., M.S., MBA, Ph.D., Graduate Certificate, and Pathway programs, along with interdisciplinary and dual degree programs in collaboration with the Georgia Tech Colleges of Computing, Design, Engineering, and Liberal Arts, and the Morehouse School of Medicine. The College also delivers open enrollment and custom corporate Executive Education programs for individuals and organizations.

The College manages its broad portfolio of programs, curriculum, and research through eight academic areas: Accounting, Finance, Information Technology Management, Law and Ethics, Marketing, Operating Management, Organizational Behavior, and Strategy and Innovation. Scheller is also home to 11 globally recognized centers and initiatives, with focus areas in fintech, global business, sustainability, technology innovation, and more.

Currently, the College serves 2,529 students, including 1,501 undergraduates and 1,028 graduate students, supported by 95 faculty members, 107 staff members, and a global alumni community more than 28,000 strong.

Job Summary

Provide support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications, hardware, and networks. Specific duties will be determined based on assignment and unit needs. This position typically will advise and counsel: users and other support personnel
This position will supervise: NA
This position will interact on a consistent basis with: Unit management, faculty, and staff

Responsibilities

• Job Duty 1 - Install, maintain and upgrade workstation and peripheral hardware and software.
• Job Duty 2 - Analyze and resolve workstation, application, and server related problems.
• Job Duty 3 - Update desktop software/applications; maintain documentation on installed applications.
• Job Duty 4 - Provide users with assistance in working in specific applications.
• Job Duty 5 - Participate in development of standard operating procedures.
• Job Duty 6 - Perform other duties as assigned

Required Qualifications

Educational Requirements

Associate's Degree, Technical Diploma or equivalent combination of education and experience

Required Experience

Up to two years of job related experience

Proposed Salary

$30/hourly. 25 hours a week.

Knowledge, Skills, & Abilities

SKILLS
This job requires knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is not considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel.
• This position does not require security clearance.

Background Check

A successful candidate must be able to pass a background check. Please visit: https://usg.policystat.com/policy/19298143/latest