Classroom Support Specialist

SUMMARY

SUNY Brockport is accepting applications for a Classroom Support Specialist. Reporting to the Assistant Director of Academic Technology Support, the Classroom Support Specialist is responsible for classroom and learning space technology equipment distribution, set-up, repair, preventative maintenance, assisting clients with the use of classroom technology and providing technical support to all learning environments.

JOB FUNCTIONS

Essential Functions:

• Troubleshoots and assists with classroom equipment issues.
• Trains users on proper use of equipment.
• Participates in the Service Desk Management Team.
• Coordinates and assists with the upgrade/installation of learning space technology and systems.
• Utilizes Crestron XiO/Toolbox to troubleshoot classroom technology control issues.
• Maintains, supports, and provides user training for campus event management system.
• Develops and maintains documentation, assistance guides and fact sheets and other appropriate handouts to aid customers' use of technology in the classroom.
• Communicates effectively with customers over the phone, in person and by e-mail/ticket system ensuring excellent attention to detail and follow through.

REQUIREMENTS

Minimum Qualifications:

• Bachelor's degree by the time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university
• Work experience in a customer service environment, with proven experience resolving escalated customer situations
• Excellent communication skills
• Must be able to lift and move equipment up to 25 lbs
• Must have a valid NYS driver's license

Preferred Qualifications:

• Work experience in higher education environment
• Experience working with Crestron control system
• Experience working with event management systems

ADDITIONAL INFORMATION

Work Schedule: 37.5 hours/week: Monday-Friday, 8 am-4 pm.

Benefits: This position is benefits eligible.