Job Description

Classroom Technology Specialist

Position Type: Admin/Professional
Department: Information Technology
Full or Part Time: Full Time
Pay Grade: MN7

Summary:

Primarily responsible to provide technical expertise to students, faculty, and staff for NEOMED’s portfolio of learning technologies, supporting instruction needs within on-campus and online classrooms, and supporting the development and creation of university audio/video content. This position will be focused on positive, responsive, and customer-service oriented interactions that support NEOMED’s collaborative and team-based approach to delivery of services to students, instructors, and staff. This position also assists with desktop support. Installs and configures software, documents configurations, trains employees, and supports audio/video technology needs within on-campus and online classrooms.

Principal Functional Responsibilities:

Education Services Support:

Provide support for teaching and learning technologies, including lecture halls, labs, smart rooms, and videoconferencing applications. Responsible for supporting faculty and staff in starting the audio/video technology in instructional and conference spaces, using lecture microphones, and loading presentations. Troubleshooting audio/video technical issues, providing preventative maintenance and repairs, loading, reloading and updating software, and ensuring effective issue resolution for students, faculty, staff, and vendors.

Desktop Support

Provide support and resolve escalated issues from the Help Desk involving classroom technology, workstations, software, endpoint security, and administrative systems. Troubleshoot hardware, OS, application, and network-adjacent issues impacting academic and administrative operations. Assist with deployment and maintenance of specialized software and equipment used. Support hardware lifecycle processes, including planning, imaging, asset tracking, and warranty coordination. Work closely with other IT teams to resolve multi-layered issues. Provide clear, responsive communication to faculty, staff, and students, respecting the unique pace and priorities of academic work. Document solutions and create knowledge base articles.

Technology Training:

Support leadership in enhancing teaching, learning, and technology across the university by developing support strategies and materials for students, faculty, and staff. Collaborate with IT staff to create and deliver training on the operation and uses of desktop and instructional technologies for effective application in education.

Other Duties:

Performs other duties as assigned.

Qualifications:

• Vocational or technical school, associate degree, or experience equivalent to: audio/video, distance education technologies, information technology; or a minimum of 2 years of experience as a technology support and/or production person in an academic technology service environment.
• Experience in supporting desktop or audio/video technology in a professional setting.
• Proficient in Microsoft 365 Suite.

Preferred Qualifications:

• Bachelors degree or equivalent experience in a technology field, or a minimum of 4 years of experience as a technology support and/or production person in an academic technology service environment.
• Experience with information technology privacy, compliance, and/or risk management matters.

Physical Requirements:

Must be able to utilize a phone, computer, and other office equipment. Part of this role requires physical travel to university spaces to assist faculty, staff, and students with technology.

Department Specific Information:

Join Northeast Ohio Medical University’s (NEOMED) Department of Information TechnologyNEOMED is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking a Classroom Technology Specialist who wants to contribute to meaningful work in a collaborative academic environment.
At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $42,391 – $50,162, commensurate with experience.
This position requires candidates to be authorized to work in the United States without sponsorship.

Benefits & Perks

NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage

Competitive medical, dental, and vision insurance through Medical Mutual
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Short-and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement

State retirement plan with 14% employer matching to help you plan for the future

Paid Time Off

Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits

Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
Educational benefits with our partner universities (Policy#3349-07-45)
Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
Employee wellness activities and initiatives that support a healthy work-life balance.

To apply, visit https://neomed.peopleadmin.com/postings/6502