Clerical Lead - Counseling Center

Position Summary

Under minimal oversight, performs lead responsibilities for clerical operations of the counseling center.

For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting click here.

Typical Duties

Serves as an initial source of information and assistance to persons contacting a counseling service center; communicates with customers, employees, and other individuals to disseminate or explain information; and sets up student appointments on continuing basis; refers student's questions on program prerequisites or graduation requirements to the appropriate staff member; reviews files, records, and other documents to obtain information to respond to requests; computes, records, and proofreads data and other information, such as records or reports; prepares and maintains student information database; assists in developing forms and procedures for counseling services; prepares and monitors daily schedule for counselors; completes work schedules and arranges appointments for staff and students; receives and verifies graduation petitions; composes a letters and other correspondence; proctors exams and delivers completed exams to instructors; scribes and /or reads exams for disabled students; administers tests; and provides mobility assistance training for visually impaired students; serves on committees as assigned; answers telephone and responds to voice mail and emails, routing as needed; processes outgoing and incoming mail including delivering mail, packages, and other materials; orders materials, supplies, and services, and completes records and reports; prepares and maintains an inventory of materials needed for various processes such as student orientation files; issues equipment and assists disabled students with computers and other equipment; schedules interpreters or captioners for deaf students; assembles and maintains materials for application packets, group orientation sessions, registrations, and other related documents; maintains counselor and staff attendance records; provides clerical support for administrative assistant; and assists other student service departments. Performs related duties as assigned.

Serves as a lead in organizing daily operations of the counseling center; answers student questions on program prerequisites, graduation requirements, processes to complete, or refers to appropriate professional staff member; works directly with or provides liaison with F-1 international student programs; maintains database of counseling statistics; prepares monthly reports for district and external agencies; coordinates the work of and assists in the training of staff and temporary classified and student employees; maintains master files for fulltime and adjunct counselors; and prepares instructions for students regarding career and academic planning. Performs related duties as required.