Clerk, Testing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Provides a variety of clerical, proctoring, intake, placement and assessment services for current/prospective ESL, ABE, and ASE adult education students at various site locations to include Romeoville, City Center, and Morris Education Center. Requires a flexible schedule including days, evenings, and an occasional weekend day.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members/external customers. Answer phone inquiries, take messages, make calls and provide information and assistance.
2. Assist students in completing registration forms and determining appropriate testing.
3. Complete registration procedure for each student (intake, goals, class assignment).
4. Administer appropriate placement assessment tests to all students in paper/pencil or online testing modalities.
5. Confer with students and assign to appropriate classes based on students' scores on assessment test.
6. Work closely with Adult Education staff to ensure that students are tested with the proper test and placed in the proper class.
7. Work closely with Testing Services staff to conduct online assessment testing at JJC campus and offsite locations.
8. Monitor number of students in each class and keep accurate records of students' testing information.
9. Administer and score pre and post-testing for Adult Education students both paper/pencil as well as online testing.
10. Contact students by phone and email regarding class start dates and registration dates.
11. Conduct orientations for new adult education students.
12. Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities.
13. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

1. High School diploma or equivalent.
2. Two (2) years of general office experience
3. Strong computer and Internet skills.
4. Working knowledge of modern office practices, machinery, and procedures.
5. Attentiveness to detail, strong organizational skills, initiative, and multitasking ability.
6. Ability to handle sensitive information with professionalism, discretion, and impartiality.
7. Excellent Customer Service skills; strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
8. Vehicle to travel between college campuses/centers and a valid driver's license.
9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
10. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

1. Knowledge of Colleague and Daisi Reporting Systems.
2. Associate's degree from a regionally accredited institution.
3. Experience with TABE and CASAS placement tests.
4. Two (2) years of experience in detail-oriented customer service environment.
5. English and Spanish verbal and written communication proficiency.
6. Demonstrated multicultural competence.

PHYSICAL DEMANDS

1. Normal office physical demands.
2. Ability to travel to sites throughout the district.
3. Ability to work a flexible schedule including days, evenings, and an occasional weekend day.
4. Ability to remain calm and organized when testing and tutoring traffic increases.

WORKING CONDITIONS

1. Duties are performed indoors in the usual office environment.

BENEFITS

• Click here for Technical Office Support Staff Council (TOSSC)-AFT Local 604

Full Time/Part Time: Part time
Union (If Applicable): TOSSC
Scheduled Hours: 28

Organization

Working at Joliet Junior College

Joliet Junior College, the nation's first public community college, offers pre-baccalaureate programs for students planning to transfer to a four-year university. A comprehensive community college, JJC also provides occupational education leading directly to employment, adult education and literacy programs, workforce development services, and student support services.

Tucked in the middle of a wildlife preserve, bridging the banks of a lake and surrounded by its own Arboretum, Joliet Junior College is an educational community that embraces diversity and promotes personal growth. Each year, more than 35,000 students find the diverse, comprehensive high quality educational experience they are looking for at JJC. We hope that you will take a few minutes to explore the job opportunities we have available and consider becoming a part of this experience.

The recruitment of qualified and diverse personnel is the cornerstone of JJC's commitment to an innovative, collaborative and inclusive educational community. At JJC, we respect the wealth of knowledge and experience each of our employees brings to the workplace. The College supports this commitment by providing personnel with excellent terms and conditions of employment, outstanding health and welfare benefits and programs for a secure retirement.

JJC employees work in a wide variety of roles within the college, including faculty, support staff, and administrative positions. With such a diverse range of professions, JJC ensures that a wealth of development opportunities is available to employees. From personal growth, career advancement, and a dynamic and rewarding work atmosphere, employees have the resources they need to achieve a successful and fulfilling career at JJC.

Joliet Junior College's open search procedures allow us to find the best available candidates for positions and to provide a balanced workforce to reflect the ethnic composition of the District we serve.