Job Summary
The Client Experience Coordinator supports the University of Utah's
Auxiliary Business Development (ABD) team in the planning,
coordination, and execution of partnership fulfillment, digital
signage operations, and campus events. This position works closely
with the Client Experience Manager, campus departments, external
partners, vendors, and student employees to ensure partnership
commitments and client deliverables are executed accurately,
efficiently, and on schedule.
A primary responsibility of this position is the day-to-day
management and operation of the University's digital signage
network. This includes scheduling and publishing content, managing
software and user access, providing training and support to campus
partners, monitoring network performance, troubleshooting hardware
and software issues, coordinating maintenance and repairs, and
ensuring digital signage content follows University policies and
procedures.
The position will also coordinate assigned sponsorship and
partnership fulfillment projects, assist with event planning and
execution, maintain project documentation and proof of performance,
and help coordinate student employees supporting fulfillment and
digital signage operations.
Success in this role requires strong organizational and project
management skills, attention to detail, the ability to manage
multiple projects and deadlines, comfort working with technology
and software platforms, and the ability to collaborate effectively
with a variety of internal and external partners. The ideal
candidate is proactive, solutions-oriented, and able to
independently manage day-to-day responsibilities while knowing when
to escalate issues or seek additional support.
This position reports to the Client Experience Manager.
Responsibilities
- Manage the University's digital signage network: Oversee
day-to-day content scheduling, software administration, user
support, network monitoring, and coordination of hardware
maintenance and troubleshooting. Ensure signage remains operational
and content follows University policies, brand standards, and
sponsorship requirements.
Evaluate and develop digital signage opportunities: Research
emerging digital signage technologies, platforms, hardware, and
best practices to identify opportunities to improve and expand the
University's digital signage network. Assess current and future
signage needs, develop recommendations and potential solutions, and
assist with planning for network growth and enhancements.
Support campus emergency and safety communications: Work
closely with University Emergency Management to ensure emergency
and safety messaging capabilities are connected, operational,
tested, and monitored across the digital signage network.
Collaborate with Emergency Management to identify opportunities to
expand the reach and effectiveness of safety and emergency
communications across campus.
Coordinate partnership and sponsorship fulfillment: Work with
the Client Experience Manager, Crimson Brand Partners, campus
departments, vendors, and external partners to coordinate assigned
deliverables, timelines, promotional assets, signage, and other
partnership commitments from planning through completion.
Support events and partner activations: Assist with planning
and execution of campus events, sponsorship activations, and other
client-facing experiences, including logistics, equipment,
staffing, vendors, signage, and promotional materials.
Manage project documentation and reporting: Maintain accurate
project records, fulfillment tracking, agreements, deliverables,
proof of performance, and other documentation using appropriate
project management and business software.
Train and coordinate student employees: Help train and assign
work to student employees supporting digital signage, partnership
fulfillment, and other ABD operations while providing opportunities
for professional development and hands-on experience.
Collaborate and resolve issues: Serve as a day-to-day point of
contact for assigned projects, work across departments and with
external partners to coordinate deliverables, identify and resolve
issues, and escalate complex matters to the Client Experience
Manager or appropriate University resources.
Support ABD operations and initiatives: Assist the Client
Experience Manager with meetings, planning, departmental
initiatives, and other projects that support the team's
partnership, client experience, and operational goals.
Perform other duties and responsibilities as assigned.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education
can be substituted for 1 year of directly related work experience
(Example: bachelor's degree = 4 years of directly related work
experience).
Department may hire employee at one of the following job
levels:
Project Coordinator, II: Requires a bachelor's (or
equivalency) + 4 years or a master's (or equivalency) + 2 years of
directly related work experience.
Preferences
- Professional experience managing multiple projects, deadlines,
or operational responsibilities in a fast-paced environment.
- Experience with project management, event management, client
services, partnership fulfillment, or related areas.
- Experience managing or supporting digital signage networks,
content management systems, audiovisual technology, or other
technology platforms.
- Experience troubleshooting technology, software, hardware, or
network-related issues.
- Experience working with databases, project management software,
digital content platforms, or other business technology
systems.
- Strong organizational skills and demonstrated ability to manage
multiple projects and competing priorities while maintaining
attention to detail.
- Strong written and verbal communication skills with the ability
to work effectively with individuals across multiple departments
and organizational levels.
- Strong collaboration skills and experience coordinating
projects or deliverables across multiple departments, business
units, vendors, or external partners.
- Ability to independently identify problems, develop solutions,
and follow through to completion.
- A proactive, self-motivated work style with the ability to
adapt to changing priorities.
- Experience supervising, training, or mentoring student
employees or other staff.
- Interest in representing the University in campus, community,
and corporate settings.
Special Instructions
Requisition Number: PRN46198B
Full Time or Part Time? Full Time
Work Schedule Summary: Regular business hours with
occasional evening and weekend support.
Department: 01761 - AUXILIARY BUSINESS DEVELOPMENT
Location: Campus
Pay Rate Range: $50,000 - $60,000 DOE
Close Date: 12/10/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9825456"">https://utah.peopleadmin.com/postings/209172
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