Client Experience Coordinator

Job Summary

The Client Experience Coordinator supports the University of Utah's Auxiliary Business Development (ABD) team by helping organize and support sponsorship and advertising fulfillment, digital signage network, and event management by utilizing provided software tools and project management best practices. ABD relies on this position to ensure the uptime, maintenance, management, and continued operation of the university's digital signage network. Additionally, this position will support other fulfillment needs as directed by the Client Experience Manager.

Success in this role requires strong organizational and project management skills, the ability to navigate software systems, a general ability to troubleshoot signage issues, and a willingness to learn and develop new skills.

This role is ideal for a motivated individual to continue developing project management skills and can consistently help across multiple functions of the partnership fulfillment process.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

• Work with Client Experience Manager to ensure all elements of partnerships and sponsorships are fulfilled, including event planning and execution, coordination of student employees, and support of client experience activities.
• Support documentation and development of proof of performance and other applicable reporting.
• Under direction of Client Experience Manager, take lead for managing campus digital signage program including: providing software training to campus partners, scheduling content across the network, enforcing campus policy for digital sign content, ensuring uptime and operational efficiency of all hardware and software for screens within network.
• Utilize appropriate software and programs for all agreements and contracts.
• Ensure processes and policies are followed for all fulfillment.
• Support Client Experience Manager as assigned in all meetings, planning, departmental activities, etc.
• Help supervise and direct student employees who support sales and fulfillment operations, ensuring exceptional client service while fostering meaningful professional development opportunities that enable students to learn, grow, and thrive.
• The Client Experience Coordinator reports to the Client Experience Manager.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

• Project management training or experience preferred.
• 1-3 years of professional experience with a demonstrated record of the ability to manage multiple projects.
• Technical experience with digital signage hardware and software.
• General technical experience with various programs and software's.
• Strong collaboration skills with experience working across multiple departments or business units to coordinate deliverables.
• A proactive, self-motivated work style and interest in representing the University in community and corporate settings.

Special Instructions

Requisition Number: PRN44739B

Full Time or Part Time? Full Time

Work Schedule Summary: Regular business hours with occasional evening and weekend support.

Department: 01761 - AUXILIARY BUSINESS DEVELOPMENT

Location: Campus

Pay Rate Range: $50,000 - $60,000 DOE

Close Date: 5/1/2026

Open Until Filled: