"Client Service Adviser"

Kelburn, Wellington, New Zealand (On-site)

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Job Description

• Are you looking to join a fun, welcoming team in a permanent role?
• Have you got a calm, friendly persona with experience in customer service?
• Do you consider yourself as someone who is aware of other people's needs and always willing to help?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently on the hunt or a Client Service Adviser who is equal parts welcoming, organised, unflappable, and secretly a bit of a superhero. If you’re the type of person who can smile while fixing a printer jam, answer a phone call, send an email, and reassure a stressed student all at the same time — congratulations. You’re our kind of human. This is no ordinary admin gig. You’ll be right at the beating heart of Student Living — the person students, whānau, staff, visitors, and the occasional lost tourist come to when they need help.

You’ll be:

• The friendly face at the front desk.
• The calm voice on the phone.
• The person who who understands STARREZ.
• The event‑support ninja.
• The human glue helping keep our community connected.

Key responsibilities:

• Deliver warm, professional customer service — even before coffee.
• Juggle enquiries like a circus pro (only safer and with better lighting).
• Manage admin, systems, records, and STARREZ like the organised legend you are.
• Help support events, activities, and Student Living initiatives.
• Solve problems with empathy, optimism, and a healthy sense of humour.
• Spot opportunities to improve things and feel genuinely delighted when they happen.
• Work across teams, halls, and services with good vibes and good communication.
• Help us nurture a welcoming, inclusive, student‑centred community.

Ō pūmanawa - About you

You’re someone people naturally gravitate to — not just because you know where the stationery cupboard is, but because you’re kind, approachable, and genuinely enjoy helping others.

You will be:

• Motivated and proactive (you don’t wait to be asked — you just know)
• Friendly, empathetic, and great at putting people at ease.
• Calm under pressure (or at least extremely convincing).
• Tech‑capable and quick to learn new systems.
• Good with boundaries, confidentiality, and professionalism.
• Someone who values diversity, manaakitanga, and community.

You’re the sort of person who can turn a chaotic moment into an organised one — and make someone’s day better in the process.

Key requirements

• Experience in a customer‑facing role.
• Strong communication and relationship‑building skills.
• A “can‑do, will‑do, happy‑to‑help‑with-that” attitude.
• Confidence dealing with tricky or sensitive situations.
• Solid computer literacy.
• Awareness of young people’s wellbeing needs.

Bonus points (but not essential):

• Experience in tertiary, accommodation, or large organisations.
• Familiarity with STARREZ or similar systems.
• Ability to remember 12 people's names on day one — but no pressure.

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page. 

Close date for vacancy: 15 March 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Stephen Griffin (stephen.w.griffin@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. 

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.

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Job Info

• Job Identification 1009273
• Job Category Professional
• Posting Date 02/26/2026, 06:30 PM
• Apply Before 03/15/2026, 10:55 AM
• Job Schedule Full time
• Locations Central Services Building Gate 7 Kelburn Parade, Wellington, 6012, NZ (On-site)