Client Services Administrator

University of Cambridge - Department of Veterinary Medicine

Location: West Cambridge Site

We have an exciting opportunity for a personable and effective administrator to work in the Client Services function of the Queen's Veterinary School Hospital (QVSH). This position is full-time and operates on a rota system to cover the hospital reception's opening hours, which are currently Monday to Friday, 8:00am to 7:00pm.

The Client Service Administrator is the first point of contact within the Small Animal Hospital aiming to provide a first-class customer service, rotating between front desk and telephone to provide all front-of-house services, therefore a friendly, calm and confident communicator is essential. You will be responsible for receiving incoming calls and emails, processing payments, reconciling patient invoices, booking appointments, and liaising with clients, referring veterinary practices, QVSH clinicians, nurses and students. You should have experience of working in a busy administrative role, have excellent customer care skills, be numerate, accurate and have an eye for detail.

You must be efficient and experienced in Microsoft Office packages and have the ability to establish professional and effective working relationships with the wider team. Excellent organisation skills, attention to detail and flexibility are all essential parts of the role.

In return, we offer an encouraging and nurturing environment and have a dedicated team of clinicians and nurses who are committed to providing the best care for our patients.

Benefits:

• Generous paid annual leave including bank holidays
• Defined benefit pension scheme
• Enhanced family friendly policies
• Access to a dedicated Personal and Professional Development team
• Wellness programme including Occupational Health team and Staff counselling
• Staff discount scheme including shopping vouchers
• Cycle to work scheme
• Travel to work loans
• Eye care voucher scheme
• Discounted gym membership

There may also be a requirement to participate in a weekend working, for which additional remuneration will be made in line with the University Policy.

For informal enquiries please contact the Clinical HR Team, by email: qvsh.hr@vet.cam.ac.uk. Please quote reference PP49062 on your application and in any correspondence about this vacancy.

Please outline in your job application how you meet the essential criteria set out in the Further Particulars.

Further particulars for the role and information about the Department are available in the Further Particulars document enclosed with this advert. If you are viewing this advert on an external site, please visit the University's job pages for access.

To apply online for this vacancy and to view further information about the role, please click 'Apply' above.

Closing date for applications: Midnight on Sunday 12 April 2026

Interviews will be held on Wednesday 22 April 2026