About the Role

The Client Services Officer (Arrivals and Program Support) plays a key role in providing program support and customer focused service to ensure that the University fulfils its service standards and obligations to international students studying at Flinders University. This position is part of a broader Client Services team, who provide front-line support and services to international students in facilitating the effective integration of commencing and continuing international students and their families into Flinders University and wider community.

With an emphasis on organising support in arrivals, orientation and social programs for both commencing and continuing international students, the Client Services Officer (Arrivals and Program Support) is accountable for:

Taking responsibility for the arrival, orientation and social programs for commencing and continuing international students – IE: Organising the arrivals teams, managing booking, finance, program planning and related communications
Contributing to the use, and where appropriate enhancement, of related systems and reporting for international students and program support resulting in effective operating and information management systems, efficient maintenance, retrieval and provision of student records and financial management of international student service team financial transactions and reconciliations
Implementing initiatives that effectively link Client Services functions to the case management undertaken by the International Student Advisors including but not limited to support that covers monitoring and advice on the adherence to risk management and program level compliance with established University level guidelines and procedures
Working collaboratively with other Client Services staff in the International Student Services team to provide effective and consistent client and customer focused services to international students, (including front counter/reception responsibilities.

A more comprehensive list of responsibilities is available from the position description.

About You

You have experience working with students and a demonstrated understanding of other cultures, along with a commitment to high-level customer service standards, and you can easily communicate in a cross-cultural working environment. You possess great computing and administrative skills - including effective use of customer records management systems, , word processing and developing and maintaining electronic and paper based administrative systems with a commitment to attention to detail, efficiency and accuracy.

To be successful in this role, you will also have:

Well-developed interpersonal and oral communication skills that contribute to effective team processes and build constructive relationships.
Knowledge of University program structures, academic policies and procedures, and ability to interpret and apply University and government policies and procedures.
Experience working in a support/advisory environment including demonstrated ability to effectively deal with sensitive and complex matters on behalf of clients.
Exceptional organisational ability and initiative including experience in work planning and prioritising to meet deadlines and managing the demands of a complex team environment.
Experience in the selection, induction and supervision of casual staff is desirable.

It is expected that the successful candidate will have completed a degree with subsequent relevant experience or have an equivalent combination of experience and/or education and/or training.

How to Apply and Information

You are required to submit a resume, along with a Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.
For more information regarding this position, we encourage you to contact Jose Paulino

Applications to be submitted before 10.00pm: 11 May 2026

Client Services Officer (Arrivals and Program Support)

Flinders University

Adelaide SA, Australia