"Client Services Officer"

Job Description:

• Business School within the Faculty of Business, Economics and Law
• Full-time, permanent
• Base salary will be in the range $83,776.44 - $93,121.41 + 17% Superannuation (HEW Level 5)
• Based at our UQ Brisbane City - 308 Queen Street

About This Opportunity

The Client Services Officer is integral to the success of UQBS Executive Education, providing end-to-end administrative support for custom and open programs and contributing to the smooth operational delivery of high-impact executive learning experiences.

Key responsibilities will include:

• Coordinate end-to-end administration of open and custom programs, including enrolments, system updates, timetabling support, and maintaining accurate course records.
• Manage operational delivery requirements such as room bookings, materials, orientation sessions, and intensive program logistics (including catering, accommodation, and venue coordination).
• Provide responsive client support by managing enquiries, liaising with external service providers, sourcing quotes, and escalating matters where required.
• Maintain financial and reporting processes, including record keeping, approvals, run sheets, debrief documentation, management reporting, event support, and other administrative tasks as required.
• Occasional evening or weekend work may be required to support program and event delivery.

About You

• Demonstrated experience delivering high-level customer service in a fast-paced, client-focused environment.
• Proven experience in event planning and delivery, including support for online engagement activities and webinars.
• Excellent written, verbal and interpersonal communication skills, with the ability to build strong relationships with participants, stakeholders, clients and suppliers.
• Strong organisational skills with the ability to prioritise competing demands, work independently, and consistently meet deadlines.
• High-level proficiency in Microsoft Office and database systems, with confidence learning new software applications.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Problem-solving skills with the ability to respond effectively in dynamic or challenging situations.
• A proactive, collaborative approach with a commitment to continuous improvement and service excellence.

Desirable

• Experience using EventsAir or similar event management system experience.
• Tertiary qualifications in business administration, event management or related discipline, and/or relevant demonstrable experience providing effective and efficient administrative support within a multi-functional team environment

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Applications close Monday 16 March 2026 at 11.00pm AEST (R-62340).