"Client Services Representative (Floating)"

Client Services Representative (Floating)

Company:
North Carolina State University

Job Location:

Category:
Health and Medical Services

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 192001 - CVM Teaching Hospital

Location: Raleigh, NC

Essential Job Duties:
As a Client Service Representative (CSR), you are the face and voice of the NC State Veterinary Hospital. You serve as the primary point of contact for our current and prospective clients, referring veterinarians, and visitors.

This is a crucial role where your professionalism and commitment to excellent customer service directly impact the experience of every person (and pet) that walks through our doors. If you are a proactive communicator who thrives in a fast-paced environment, we want to hear from you.

Key Responsibilities

Your daily impact involves a blend of administrative excellence and compassionate communication:

• Client Interaction: Act as the first point of contact by greeting and checking in clients, ensuring a welcoming and efficient intake process.
• Effective Communication: Manage a high-volume phone system and respond to inquiries, providing accurate information regarding hospital services, appointments, and general inquiries.
• Scheduling & Coordination: Manage calendars and schedule appointments to optimize hospital operations and client flow.
• Financial Stewardship: Handle essential financial duties, including collecting deposits, monitoring billing, processing transactions, and ensuring strict adherence to all hospital financial policies.
• Collaborative Support: Work closely with internal departments and external referring veterinarians to address concerns and streamline service needs.
• Team Coverage: Provide essential coverage and support for fellow team members and receptionists to ensure seamless hospital operations.

Requirements & Qualifications

• Communication Skills: Ability to maintain professional and effective communication under pressure.
• Customer Service Excellence: A genuine passion for helping people and providing a positive, empathetic experience.
• Administrative Proficiency: Strong multitasking skills with the ability to manage phones, emails, and financial documentation simultaneously.
• Adaptability: Readiness to support the team where needed most based on scheduling and operational requirements.
• Physical Requirements: Ability to lift up to 30 pounds, with or without reasonable accommodations.

Other Work/Responsibilities:

• Other duties as assigned by supervisor and service clinicians.

Minimum Experience/Education:
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications:
N/A

Preferred Qualifications:

• Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines.
• Excellent verbal and written communication skills, and strong organizational and multitasking skills.
• Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
• Ability to interpret VHC guidelines and client needs to determine emergency situations.
• Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.

Required license or certification:
N/A

Position Number: 00111777

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