"Patient Manager, School of Dental Medicine"

Patient Manager, School of Dental Medicine

Position Title: Patient Manager, School of Dental Medicine
Department: Clinic Operations
Job Type: Full-Time

Position Summary

The School of Dental Medicine at the University at Buffalo is seeking applications for a Patient Manager. This position will report to the Patient Manager Lead.

Job responsibilities include:

• Manage / Schedule patients for students.
• Schedule follow-up patient appts (as determined by faculty & assigned student).
• Maintain and understand faculty clinic coverage.
• Provide patient education.
• Coordinate schedule changes with students, clinical staff and clinic faculty.
• Manage forms, referrals, screening, cancellations and reschedules as needed.
• Create new patient records.
• Verify payments and prior authorization approval before appts are scheduled.
• Recommend discharge / NATC patients when patient is non-compliant with UB protocols.
• Assign new patient screening and dental assisting to students for credit.
• Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment.
• CPE Scheduling for endo (CPE10), ODS (CPE6).
• Assign recall patients to students on recall rotation.
• Assist with the scanning in of documentation in the EMR.
• Block and modify student schedules for approved time off.
• Schedule for predoc endo screening and predoc endo including external referrals.
• Create patient charts and verify insurance as needed.
• Attend scheduled meetings 4-5 times each semester.
• Schedule recall appointments.
• Perform other tasks assigned by clinical operational leadership as needed.

Work Hours:
Monday - Friday 8:30 a.m. - 5:00 p.m.

Learn more:

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• High school diploma
• One year of relevant experience

Preferred Qualifications

• Associates degree or higher
• Three years of experience
• Dental office experience
• Strong written and verbal communication skills
• Strong attention to detail
• Prior role with patient/customer facing interaction
• Excellent communication skills, experience working with diverse populations, and attention to detail
• Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Familiar with virtual communication platforms like Zoom, Microsoft Teams, or equivalent

Salary Range
$38,000 - $45,000

Contact Information
Contact's Name: Bernadette Dudziak
Contact's Title: Patient Manager Supervisor
Contact's Email: bdudziak@buffalo.edu
Contact's Phone: 716-829-6288

Posting Dates
Posted: 06/13/2025
Deadline for Applicants: Open Until Filled
Date to be filled: 07/01/2025