Client Services Specialist

Job Summary

Do you enjoy helping people and their pets? Do you like working in an exciting environment, where no two days are the same? Then a place on the client services team at UW Veterinary Care is for you! Join the hospital client services team and experience working with a fantastic group of kind and supportive colleagues in a culture that promotes employee growth and learning.

Tasks:

• Obtains and prepares documents for patient admissions and appointments
• Schedules appointments, takes deposit information as needed, maintains service calendars, addresses issues and inquiries, provides clients with information about upcoming appointments and handles appointment cancellations and/or reminders
• Receives, submits, and responds to client and referring veterinarian inquiries according to hospital policies and procedures
• Logs and distributes incoming correspondence and faxes to appropriate patient accounts and service personnel
• Maintains electronic and paper medical records
• Curates specialty departments' and individual clinicians' schedules
• Provide exceptional customer service to clients, clinicians, and staff of UWVC to optimize communication and patient care
• Act as point person for triaging and scheduling for designated service areas
• Be a positive, friendly, and reliable team player
• Monitor different communication facets, such as Vocera, as well as the message boards, voicemails, and emails for your services areas

The anticipated schedule for this vacancy is Monday through Friday, from 8:00am to 5:00pm. Occasional on-call and holiday hours may be required.

Key Job Responsibilities:

• Provides day-to-day operational support to medical work unit personnel (30%)
• Serves as first point of contact for all incoming calls to UWVC by answering calls in hospital client services (10%)
• Prepares documents for patient admissions and appointments (10%)
• Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions (30%)
• Receives, submits, and responds to inquiries according to established policies and procedures (10%)
• Assesses patient's situation for designated service areas and, based on client interactions, follows hospital protocols to triage calls appropriately (10%)