Client Services Team Lead

Basis: 12 months

Job Search Category: Administrative

About University of South Carolina:

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement:

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Advertised Job Summary:

The Client Services Team Lead supports the delivery of accurate, timely, and responsive services for students, alumni, and other University stakeholders within Client Services. Under the direction of the Assistant Registrar for Client Services, this position provides guidance and support to staff, coordinates daily coverage, and resolves escalated client-service matters. It also supports daily financial deposits, PCI compliance, and continuous improvement of service procedures.

Job Related Minimum Required Education and Experience:

• Typically holds a high school diploma or GED. Requires 2 or more years of job related experience.

Preferred Qualifications:

• Knowledge of USC academic policies and procedures/knowledge of client/customer service principles preferred.

Knowledge/Skills/Abilities:

• Excellent oral and written communication skills are required. Knowledge of USC academic policies and procedures/ knowledge of client/customer service principles preferred.
• Excellent keyboarding, data entry and word processing skills required.

Job Duty: Provide daily Client Services duties to include providing information to clients, producing transcripts/enrollment verification documents and Registrar’s Office forms; retrieving information from the student information system; assisting with the self-service portal.

Essential Function: Yes

Percentage of Time: 60

Job Duty: Assist in providing policy, procedure, and job duty training and support to staff. Assist in the auditing of Client Service staff to ensure the accuracy and timeliness of transactions. Serve as a point of contact for staff who need assistance and a point of contact for the escalation of service with a Client.

Essential Function: Yes

Percentage of Time: 20

Job Duty: Complete/Assist with daily deposits and submit to the Bursar’s Office. Assist with Payment Card Industry (PCI) compliance through review/revision and training of established policy and procedures.

Essential Function: Yes

Percentage of Time: 10

Job Duty: Perform other duties (commencement, orientation, etc.) as assigned by the University Registrar or Associate/Assistant Registrars.

Essential Function: Yes

Percentage of Time: 5

Job Duty: Coordinate the daily schedules of Client Services staff to ensure adequate office coverage.

Essential Function: Yes

Percentage of Time: 5

Safety Sensitive or Security Sensitive: No

Hazardous weather category: Non-Essential

Number of Vacancies: 1

Job Open Date: 09/29/2026

Job Close Date: 11/13/2026

Open Until Filled: No

Special Instructions to Applicant:

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by November 13, 2026. The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting: https://uscjobs.sc.edu/postings/213744

EEO Statement:

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Organization

Working at University of South Carolina

With more than 200 years of history and tradition, the University of South Carolina is redefining itself for decades to come. There's never been a better time to be at South Carolina, the state's flagship university and one of only 62 public universities to receive the Carnegie Foundation's highest designation for research.

The University is located in the heart of South Carolina in the capital city of Columbia, which is the nexus of government, a thriving arts and culture center, a venue for big-time Southeastern Conference intercollegiate athletics, and a community that is reinventing itself with redevelopment projects citywide. Much of the development is tied to land along the scenic, slow-moving Congaree River. Working with government, business, and community leaders, Carolina has developed a unified plan that will allow the University to expand from its origins on the historic Horseshoe to its future-Innovista, a research and innovation district that will stretch to the banks of the Congaree.