Lead IT projects and provide high level technical service to
the campus
Act as the go-to person in the PC Desktop, Mac, and/or AV area
as required
Perform on-site analysis, diagnosis, and resolutions of complex
hardware and software issues for end users
Assist customers through consultation, diagnosis, and
implementation of solutions that are reasonably within the
resources available and will leverage existing technologies at the
College
Develop standard operating procedures and instructional
videos
Work with OTS team members to improve user experience
Deploy lab environment computers and maintain software
development and hardware changes to fit class needs
Monitor the ticket queue to ensure that service level
agreements are being met and customers are being taken care of in a
timely manner
Document technical specifications, standards, procedures, and
best practices for other OTS personal and non-technical
staff/customers
Responsible for other reasonable, related duties as
assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Highly detailed understanding of Windows and Mac operating
systems and/or AV systems as required
- Background of strong customer service orientation
- Highly skilled at explaining technical subjects to non-
technical as well as technical customers
- Has expertise in principles and concepts underlying an area of
IT
- Current and proficient in any new concepts or practices in own
IT discipline, and applies that knowledge to the current work
- Has in-depth understanding of the different aspects of the
College's purpose and operations (academic; research;
administrative)
- Has basic knowledge of project management
- Ability to represent and promote the team's mission and goals
across teams, processes, and departments, as needed; Knows when
support from outside the team is needed to help move forward and
acts accordingly
- Ability to write and present reports and/or proposals that
persuade or communicate important messages
- Understands and interprets other viewpoints and assimilates
them, as appropriate, into new or revised work processes and
products
- Ability to work to resolve conflicts (e.g., technical
disagreements or design reviews) in own work unit
- Ability to makes decisions and recommendations on issues
affecting projects and a client base
- Demonstrated ability to work with management, which helps
create standards for a team and assists in establishing methods of
accountability for the completion of assignments and tasks
- Demonstrates flexibility and discretion in negotiations with
customers and/or colleagues
- Ability to seek opportunities and set some goals for own
development
- Ability to follow team and OTS procedures, but regularly
evaluates those procedures
- Ability to anticipate consequences of actions and prepares for
potential problems or opportunities that are not obvious (e.g., are
not part of the standard practice in the field)
- Ability to set goals for others that support short-term team
goals
- Ability to know and follow standard operating procedures
PHYSICAL ABILITIES:
The work requires some physical exertion, such as long periods of
standing; walking over rough, uneven or rocky surfaces; recurring
bending, crouching, stooping, stretching, reaching or similar
activities; or recurring lifting of moderately heavy items. The
work may require specific, but common, physical characteristics and
abilities, such as above average agility and dexterity.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in
Microsoft Windows and Mac environments, calculator, phone and other
general office equipment
- Interface with internal and external contacts as needed to
carry out the functions of the position
- Work is performed both indoors in a climate-controlled office
environment and outside in non-climate controlled areas
- May regularly travel to different LSC locations
- May be fully reassigned to other LSC locations if
necessary
- May need to work weekends and outside of core business hours if
necessary
REQUIRED QUALIFICATIONS:
- High school diploma or GED and at least 4 years of related work
experience, or an equivalent combination of education and
experience
- Experience working with clients, including effective
communication skills
- One additional year of work experience may be substituted for
each required certification
- CompTIA A+ Certification or industry recognized equivalent
- Microsoft Certified Professional (MCP) and/or Microsoft
Certified Solutions Associate (MCSA)
PREFERRED QUALIFICATIONS:
- Associate degree
- 5 years of related work experience
- Practical experience and specialized training; college degree,
technical credentials or equivalent experience in one or more areas
of IT (e.g., PC, Mac, etc.)
- Advanced experience in hardware troubleshooting and repair
- ITIL Foundations or industry recognized equivalent
- HP Self Maintainer
- LSC Leap
- Crestron Certified Programmer
- InfoComm/AVIXA Certified Technology Specialist - General
- InfoComm/AVIXA Certified Technology Specialist - Design
- InfoComm/AVIXA Certified Technology Specialist -
Installation
- Apple Certified Associate
- JAMF Certified Technician
- AV Certification
Salary
Hiring salary range is: $46,081 - $52,993
Lone Star College provides a hiring salary range for all posted
full-time non-faculty positions. Where your salary offer would fall
in that range is determined by your related experience and
education. Should you receive an offer of employment from Lone Star
College, the resume submitted in the application process will be
utilized to calculate your salary offer. The information outlined
below will provide the Office of Human Resources everything needed
to determine an accurate starting salary.
Your resume should provide a complete picture of your work
experience. The resume should include the following information for
each position listed:
- Length of time (specific months and years) of employment
- If the position was full time or part time
- If the position was paid or unpaid
- Level of degree completed including date earned.
- Unofficial transcript for highest earned degree
Additionally, any certifications listed as required or preferred in
the Lone Star College job description should be included in the
resume submitted.
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment and excellent work/life balance. This includes a full
comprehensive and competitive benefits package, a generous number
of paid holidays and vacation days, wellness programs, tuition
waiver, professional development opportunities and more.
Special Instructions
Go to the Job Search page, click on `My Activities¿ at the top of
the page. Under My Cover Letters and Attachments you will click on
`Add Attachment.¿ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are long term
postings. To ensure you are receiving notifications on your
application(s), you will need to opt into receiving
system-generated notifications on your applicant profile.
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at
www.dhs.gov/E-Verify .
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.
