Client Technology Consultant I

Position Details

Position Information

Posting date: 04/06/2026

Closing date: Open Until Filled - Yes

Position Number: 1127655

Position Title: Client Technology Consultant I

Hiring Range Minimum: $28.53

Hiring Range Maximum: $35.66

Union Type: Not a Union Position

SEIU Level: Not an SEIU Position

FLSA Status: Non-Exempt

Employment Category: Regular Full Time

Scheduled Months per Year: 12

Scheduled Hours per Week: 40

Schedule: Multiple shifts available – M-F 6:00AM-3:00PM, 8:00AM-5:00PM, 12:00PM-9:00PM, etc.

Location of Position: Hanover, NH

Remote Work Eligibility?: Hybrid

Is this a term position?: No

Is this a grant funded position?: No

Position Purpose

The Client Technology Consultant I is responsible for providing operational support and consulting for client technologies used by Dartmouth students, faculty, and staff.

Required Qualifications - Education and Yrs Exp

Bachelors plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Demonstrated ability to understand client perspective and deliver client focused service.
• Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication skills.
• Demonstrated ability to collaborate and work effectively on teams.
• Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with limited supervision.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries

Kyle Hastbacka
kyle.m.hastbacka@dartmouth.edu

Department Contact for Cover Letter and Title

Joel Vodila, Director of Client Technology Services

Key Accountabilities

Technology Support - 75%

• Provides outstanding client service through support and consulting interactions with clients.
• Provides core support for accounts and access.
• Provides core technology support for computers, devices, and software.
• Uses existing scripts and automation to provide technology and client support.
• Uses endpoint management tools to support client computers and devices.

Project Participation and Collaboration - 10%

• Participates in testing, development, communication, and implementation of projects.
• Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

Training and Development - 10%

• Proactively identifies and pursues training to develop subject matter expertise.
• Works with colleagues to develop new knowledge, skills, and expertise.
• Creates and maintains documentation for technical issues and knowledge.

Performs other duties as required. - 5%

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned.

Documents Needed to Apply

Required Documents:
1. Cover Letter
2. Resume

Optional Documents:
1. Curriculum Vitae
2. Additional Document #1

Quick Link: https://searchjobs.dartmouth.edu/postings/85203