Climbing Wall Attendant Level 1

conducting skill/safety/risk assessments. The CWA Level 1 should possess the ability to work independently and as a team member interacting with a diverse population of Aztec Recreation members and staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

• Creates a welcoming atmosphere for climbing wall and team building participants
• Assists with the daily supervision of the climbing wall and climbers
• Assists with the facilitation of Team Building activities
• Enforces all policies and procedures to maintain a safe environment managing the risks associated with indoor rock climbing
• Encourages and interacts with climbers assisting in technical advice, body positioning and movements
• Manages office/climbing facility during operating hours and is responsible for keeping the office and wall clean, neat and free of any hazardous objects noting any maintenance items needing attention
• Assists in setting climbing routes of varying difficulty as directed by the program supervisor
• Confidently assists with the skill assessment, climbing wall orientations, ENS courses, and special events
• Engages participants by implementing interactive activities while creating a safe and inclusive environment
• Educates, explains and enforces all policies and procedures consistently to participants, members, and guests
• Serves as an active member in the Emergency Action Plan if an incident were to occur
• Attends and participates in all ARC, Climbing Wall staff meetings and trainings

Customer Service and Collaboration

• Ensures customer service standards are met; Maintains positive and effective working relationships with all customers
• Informs supervisor of any customer issues

Safety

• Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
• Adheres to Associated Students' Code of Safe Practices
• Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
• Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately
• Provides appropriate safety instruction and regularly inspects program environment and equipment to ensure safety

QUALIFICATIONS

Minimum Requirements

Education:

• Students must be enrolled in at least half time units at SDSU (6 units undergraduate; 3 units graduate).
• International students must have full-time enrollment at SDSU (12 units undergraduate; 6 units graduate).
• Global Campus units do not meet the SDSU unit requirements.
• Must be in good academic standing
• Must be eligible to work in the United States

Experience:

• Ability to facilitate small group activities for groups 8 - 15 in size and can relay appropriate climbing technique to participants

License & Certifications:

• American Red Cross First Aid and CPR/AED certifications are required
• Current ARC Climbing wall top rope belay certification

Trainings:

• Anti-Harassment training (must be completed within 30 days of hire)
• Workplace Violence Prevention Plan Training (Must be completed within 30 days of hire)
• Gender Awareness Training (Must be completed within 30 days of hire)

Preferred Requirements

Experience:

• Previous experience working at an indoor climbing facility
• Previous experience climbing outdoors and/or leading outdoor climbing trips
• Demonstrate proper rope management skills, knot tying, route setting, climbing and belay techniques
• Illustrate proper use, care, inspection, and understanding of all climbing wall equipment (harnesses, helmets, ropes, hardware, belay devices, rescue gear, etc.), elements (wall, anchors, hold, etc.) and environment (indoor facility specifications, mats, etc.)

License & Certifications:

• AMGA Climbing wall instructor (CWI) or Single pitch instructor (SPI) preferred

PERFORMANCE EXPECTATIONS

• Must be able to develop and maintain quality effective working relationships with students, faculty, staff, and co-workers within a diverse, frequently changing campus community
• Must be able to work with confidential items and understand the importance of confidentiality
• Must be capable of maintaining positive working relationships with staff and customers
• Must be able to exercise tact and exhibit sound professional judgment
• Must be punctual and regular in attendance: arrive on time and ready for the workday
• Must be able to work efficiently and show initiative
• Must be able to physically lead and demonstrate the skill and/or activity
• Must meet commitments and complete tasks satisfactorily by demonstrating thoroughness, completeness, follow through on presentation and appearance of work
• Must be able to work independently and stay focused under pressure
• Must be accurate and pay attention to detail with strong organizational skills required
• Must be able to follow oral and written directions and follow projects through to completion

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work with a diverse group of people effectively and diplomatically
• Ability to manage information flow prioritizing tasks effectively (including internal, external and participant communication)
• Ability to demonstrate experience in top-rope climbing and bouldering settings
• Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
• Evidence of and ability to articulate a strong, current, practical knowledge of outdoor programming

SCHEDULE & WORKING CONDITIONS

This is a part-time position. Must be able to work up to 20 hours per week including evenings and weekends; employee schedules vary according to business needs throughout a full academic year. Employees are responsible for their own travel to work locations, both on campus and off campus, for all shifts.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While working indoors, the lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. Work is generally performed within an office environment with standard office equipment available and in a recreation environment including the climbing wall. Possible exposure to distracting/uncomfortable noise levels may require hearing protection to be worn when performing duties.

When working outdoors for program activities, exposure to sun, heat, wind, rain, weather and other outdoor elements is expected. Outdoor areas will include trails, campgrounds, field areas, lakes, rivers, pools, and challenge courses located in forested areas.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping, climbing, and working in confined space, lifting, pushing, pulling and carrying loads up to 50 pounds (unassisted) and 75 pounds (with assistance), and using ladders. Work may require standing and moving for extended periods and working at heights.

RELATIONSHIPS

Inside the Organization

• Position reports to the Climbing Supervisor, Climbing Program Assistant(s), Climbing Lead, and Climbing Wall Attendant(s) (CWA) Level 2 staff
• Additional interactions may include full-time and part-time staff within Aztec Recreation

EMPLOYMENT CATEGORY

Range I Step I $17.75/hour

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.

Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.

MVR and DMV record review is required for positions that drive university vehicles and/or passengers for program related trips.

AR 2026

To apply, visit https://asjobssdsu.applicantpro.com/jobs/4188713