Clinic Operations Manager

The Clinic Operations Manager is the operational engine behind a high-performing, patient-centered clinic. This role ensures that people, processes, and systems work in concert to deliver efficient, compliant, and consistently excellent care. As a hands-on leader, the Clinic Operations Manager partners closely with clinical and administrative teams to optimize workflows, strengthen accountability, and maximize effective use of EMR and other core systems. Serving as a critical bridge between frontline staff and leadership, this position provides real-time coaching, practical problem-solving, and clear guidance to enhance compliance, elevate the patient experience, and drive day-to-day operational excellence.

What you’ll do:

• Lead day-to-day clinic operations to ensure efficient, compliant, and patient-centered care, using data and metrics to optimize workflows and capacity.
• Serve as a hands-on operational resource for clinical and administrative staff, providing coaching, guidance, and real-time problem-solving.
• Oversee PRN staffing and support staff development, including scheduling, onboarding, training, performance management, and ensuring practice at the top of certification.
• Act as the primary operational lead for EMR and clinical systems, supporting workflow design, training, reporting, access management, and issue resolution.
• Drive quality assurance, compliance, and risk management efforts, including regulatory adherence, documentation standards, incident follow-up, and patient service recovery.
• Partner with clinical and administrative leadership to standardize processes, improve patient and staff experience, and advance operational excellence.
• Manage operational documentation, vendor coordination, reporting, and supervisory responsibilities in alignment with organizational policies and applicable laws.

What we are looking for:

• Bachelor’s degree in healthcare administration, or a related field (or equivalent experience).
• Minimum of 3-5 years of experience in clinical operations, healthcare management, or a similar healthcare support role.
• Strong knowledge of clinical workflows, regulatory compliance, and quality improvement processes.
• Advanced proficiency in AthenaOne or similar EMR systems, including workflow optimization, reporting, and user support.
• Serve as the operational and technical lead for EMR and clinical systems, supporting staff, troubleshooting issues, and optimizing workflows.
• Experience providing hands-on staff support, coaching, and operational guidance in a clinical setting.

*To see the full job description go to Position Description at the bottom of this posting.

Total Rewards:

DMU offers competitive salaries. For this position, we anticipate a starting salary within the range of $85,000- $90,000. However, the final offered salary will be commensurate with the qualifications and experiences of the selected candidate.

Our employees are what make DMU special, so we treat them well!  Our Total Rewards reflect this commitment. Qualified faculty and staff enjoy a generous employer contribution towards the medical plan, 10% retirement match, flexible work arrangements, community service time, tuition assistance, professional development funding, and access to wellness facilities with programs that promote a well-balanced lifestyle. Visit www.dmu.edu/employment to learn more about our benefits.

DMU is proud to offer employees generous benefits and perks, paid time off, free use of wellness facilities, and a host of employee engagement and recognition programs throughout the year.

About:

Founded in 1898, Des Moines University is a premier medical and health sciences institution comprising three colleges– College of Osteopathic Medicine, College of Podiatric Medicine and Surgery, and College of Health Sciences – offering ten graduate degree programs.

Our mission is to improve lives in our global community by educating diverse groups of highly competent and compassionate health professionals.

It is an exciting time to join DMU. In 2023, we relocated our primary academic and operational offices to a new 88-acre campus in West Des Moines, Iowa, while maintaining an active clinic on our former campus. This state-of-the-art campus includes technology-rich, flexible education spaces that support innovative teaching methods and connect faculty and students across all of our programs. Our new research facilities include a vibrant and spacious open laboratory, designed to foster collaboration and innovation.

DMU enhances our community’s quality of life by educating outstanding health professionals and leaders; providing expert, compassionate patient care; serving the community in diverse ways; and stimulating the central Iowa community.

At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences by supporting a diverse community of faculty and staff with programs and services across the employee lifecycle.

Required Documents:

Resume, cover letter, and contact information for three professional references required at time of online submission. Apply at www.dmu.edu/employment.

Department: Clinic Administration

Status:  Exempt