Clinical Application Manager, Ancillary Applications

Job Details

Summary

The Clinical Application Manager, Ancillary Applications reports to the Director of Clinical Applications and is responsible for providing technical leadership and guidance to a team of Clinical Specialists and Analysts that support the outpatient clinical workflows for current PM/EHR applications, as well as our supporting clinical application workflows throughout Midwestern University clinics. This position supervises this team, manages project requests and timelines, and partners with clinic staff in developing efficient workflows within the PM/EHR applications (Epic, VetSpire) and other ancillary systems.

Essential Responsibilities

Management Responsibilities:

• Manage, hire, train, and provide technical leadership and performance management to the Clinic and AHI current PM/EHR team, ensuring team adheres to university and departmental policies and procedures.
• Maintain the scope, schedule, and quality of assigned projects for specified application area or team.
• Organize and prioritize new project requests to identify order of completion.
• Establish clear expectations for team members, including delegating tasks at each phase of the specified project, ensuring the team meets stated deadlines, and assisting the team with resolving any obstacles they may encounter.
• Work closely with the project director and other project managers to coordinate activities.
• Keep the business community actively engaged in the project.
• Advise and coach team members by providing guidance on project issues, key success factors of the project, and lessons learned.
• Share with team members the positive effects of innovation and system capabilities.
• Reinforce the importance of the project in partnership with executives, and project director; provide consistent communication to the project team.

Core Responsibilities:

• Actively participate in problem-solving and troubleshooting issues, implementing, and documenting solutions for team to follow. Deliver high-quality support and service to end-users.
• Guide workflow design, build and test the system, and analyze other technical issues associated with the ancillary systems connected with the Epic system, as well as MWU legacy systems.
• Maintain and manage the AHI and ancillary system workflows including documenting policies, procedures, and methodologies implemented in support of changes or enhancements.
• Review and resolve support tickets submitted by the MWU community.
• Assist with troubleshooting and maintaining the server infrastructure that is needed to support MWU applications.
• Hold meetings with team members and clinic leadership to review the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• In consultation with the Director of Clinical Applications, plan, coordinate, and support the implementation of new systems, system modifications or the discontinuation of existing systems and related equipment.
• Review the status of projects and issues, on an ongoing basis with leadership.
• Own integrated efforts that span multiple applications such as BCA, Cutover, ETC.
• Collaborate with various vendors and MWU leadership, and end users to ensure the system meets MWU clinics business needs regarding the project deliverables and timeline.
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective leadership skills and ability to motivate and inspire a team to deliver exceptional service
• Technical skills-strives to continuously build knowledge, skills, accuracy, and thoroughness
• Teamwork - contributes to building a positive team spirit
• Must possess excellent oral/written communication skills and the ability to prioritize and complete tasks
• The individual must be able to generate creative solutions and develop innovative approaches
• Must possess excellent project management and organizational skills

Other Qualifications

• Adaptability/flexibility – Demonstrated ability to be flexible with respect to changing end-user business needs.
• Critical thinking – Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Dependability – Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• Initiative – Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Listening – Active listening skills, listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem Solving – Ability to proactively seek out solutions by logically examining, and interpreting information from various sources to determine a problem’s cause and develop a course of action to resolve the problem and prevent future occurrences.

Education and/or Experience

Bachelor’s Degree required, preferably in IT or Healthcare related field. 7-10 years of IT experience, in a healthcare organization. Must have 1-3 years of management experience, with 3-5 years of management experience preferred. Prior experience leading a team whose responsibilities were related to clinical application implementation, application support and optimization preferred. The ideal candidate will have strong mentoring and decision-making skills and be detailed oriented. Integration of application experience is highly recommended.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook) required. EHR/PM Application experience required. Must have the ability and willingness to learn new software and systems as necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms, stoop, kneel, crouch or crawl and push or pull equipment. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, talk, and hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include basic close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with occasional work near moving mechanical parts and occasional risk working near radiation.