The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer:
- Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
- Work-Life Balance: PTO, paid holidays, flexible work arrangements
- Financial Wellness: Competitive salary, 403(b) with company match
- Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
- Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture
Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness
BASIC FUNCTION
The Clinical Business Operations Supervisor provides day-to-day operational coordination for an assigned clinical area supporting multiple services, including Emergency Services, the Advanced Education in General Dentistry (AEGD) Program, and specialty dental care.
The Supervisor serves as an advanced patient care, clinical operations, and revenue-cycle resource for staff, students, residents, faculty, and patients. Working within established College policies and under the direction of the Revenue Director and clinical leadership, the position supports clinic operations, patient access and flow, treatment planning, financial counseling, scheduling, billing readiness, revenue integrity, compliance, and service standards.
The position promotes timely, patient-centered care and efficient clinical operations while supporting the educational mission of the College of Dentistry.
SUPERVISORY ACCOUNTABILITY
The Clinical Business Operations Supervisor coordinates daily administrative and patient-care operations within the assigned clinical area. The position provides day-to-day work direction to assigned staff, communicates operational priorities, coordinates workflow and coverage, monitors completion of assigned responsibilities, reinforces established procedures, and assists with staff training and onboarding.
The Supervisor identifies and assists in resolving routine operational, patient service, documentation, and billing concerns. Matters requiring formal personnel action or decisions outside established authority are escalated to the Revenue Director or appropriate clinical leadership.
The position does not independently hire, discipline, approve leave, conduct formal performance evaluations, or make other formal personnel decisions.
NATURE AND SCOPE
The position works across clinical, academic, administrative, and financial functions and routinely interacts with administrators, faculty, residents, students, patients, clinical and administrative staff, third-party payers, vendors, and other internal and external stakeholders.
The work requires sound judgment, strong organizational and problem-solving skills, knowledge of dental practice operations and revenue-cycle processes, careful handling of confidential information, and the ability to coordinate competing priorities in a high-volume academic clinical environment.
Matters outside established authority are referred to the Revenue Director, appropriate Program Director, clinical leadership, or other University leadership.
PRINCIPAL ACCOUNTABILITIES
- Coordinates daily administrative and patient-service operations to support efficient clinic flow, timely patient care, and effective use of available clinical capacity.
- Provides day-to-day work direction to assigned patient services and administrative staff, communicates priorities, coordinates workflow and coverage, reinforces established procedures, and assists with training and onboarding.
- Monitors patient registration, scheduling, check-in/check-out, follow-up, and other patient access activities to promote efficient movement through the continuum of care.
- Reviews clinic schedules and works with clinical teams to address scheduling gaps, patient access issues, cancellations, and other operational barriers.
- Supports the administrative and financial components of treatment planning, including treatment estimates, insurance requirements, authorizations, patient financial responsibility, and coordination of complex treatment plans.
- Provides financial counseling to patients regarding anticipated treatment costs, insurance benefits, payment expectations, and established payment processes.
- Serves as an advanced resource for staff regarding insurance verification, authorizations, patient accounts, billing readiness, charge capture, claims-related issues, and other revenue-cycle processes.
- Reviews clinical and administrative documentation for completeness and billing readiness and works with faculty, residents, students, and staff to facilitate timely resolution of deficiencies.
- Supports accurate and timely charge capture and assists with identifying issues that may delay billing, reimbursement, or collection of patient balances.
- Monitors patient follow-up and treatment coordination activities to help reduce delays in care and support treatment completion and continuity of care.
- Serves as an escalation resource for complex patient service, scheduling, billing, and financial concerns and facilitates appropriate service recovery.
- Uses the College's electronic health record and practice-management systems to support patient registration, scheduling, treatment planning, documentation, billing, reporting, and follow-up.
- Supports compliance with College and University policies, payer requirements, patient privacy standards, and established clinical administrative procedures.
- Assists with operational audits, chart reviews, billing reviews, and other quality and revenue-integrity activities as assigned.
- Monitors key operational indicators and communicates trends, unresolved issues, and opportunities for improvement to the Revenue Director and clinical leadership.
- Participates in clinic huddles, staff meetings, process-improvement activities, and implementation of new operational procedures and initiatives.
- Performs other related duties as assigned.
CORE COMPETENCIES
- Knowledge of dental or healthcare practice operations and patient-flow processes.
- Working knowledge of dental insurance, eligibility verification, authorizations, treatment estimates, billing, claims, collections, and patient financial responsibility.
- Understanding of dental terminology and treatment planning sufficient to coordinate administrative and financial aspects of patient care.
- Strong organizational, communication, problem-solving, and customer-service skills.
- Ability to provide effective day-to-day work direction within established supervisory authority.
- Ability to manage competing priorities in a high-volume clinical environment.
- Ability to interact professionally with patients, faculty, residents, students, staff, administrators, and external stakeholders.
- Ability to maintain confidentiality of patient, financial, student, and employee information.
- Proficiency with electronic health records, practice-management systems, Microsoft Office, and related administrative technology.
- Knowledge of HIPAA, patient confidentiality, and applicable healthcare compliance requirements.
WORKING CONDITIONS
Work is primarily performed in a clinical and administrative environment within the College of Dentistry. The position requires regular interaction with patients and clinical personnel and movement between clinical and administrative areas.
The position generally follows established clinic operating hours but may occasionally require adjusted hours to support operational needs.
- Ability to deal with problems involving several concrete variables in situations with limited standardization.
- Ability to communicate with people from various educational levels and backgrounds.
- Ability to plan, organize, coordinate and prioritize work in situations where demands of a diverse nature are involved.
- Computer proficiency with various software and database systems, calculator, multi-line phone, fax/copy machine.
MINIMUM REQUIREMENTS
Education:
Bachelor's degree in healthcare administration, business administration, health services, dental practice management, or a related field preferred. Relevant progressively responsible experience may be considered in combination with education in accordance with University requirements.
Experience:
Minimum of three (3) years of progressively responsible experience in dental practice operations, healthcare administration, patient services, revenue cycle, or a related clinical environment.
Note: This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.
Compliance Salary Range Disclosure
Compensation Range: $62,000 - $69,000