"CLINICAL CARE COORDINATOR: Ambulatory Care Services (Rogel Cancer Center - Nurse Navigator Breast Oncology)"

Responsibilities

• Professional RN with clinical knowledge specific to the multidisciplinary care of breast oncology, who offers individualized assistance to patients, families, and caregivers to help overcome health system barriers throughout the trajectory of their care.
• Provides education and emotional support to patients and their families to help reduce the anxiety that a new diagnosis of cancer can bring.
• Communicate with patients, families, and caregivers at identified touchpoints in their care (i.e.: new patient appointment, discharge from hospital, chemotherapy follow up and transitions in care)
• Encourage them to be an active member of their own healthcare team and help them to make important, informed decisions regarding their healthcare.
• Assist patient in overcoming any psychosocial or practical barriers ? such as lack of transportation, financial concerns, or general skepticism of the healthcare system
• Promote seamless and timely patient-centered care from the time of diagnoses, through the continuum of their care. (neoadjuvant, adjuvant, preoperative and post operative treatment plans).
• Provide guidance to promote positive outcomes and patient satisfaction.
• Provide culturally sensitive, age-specific team-based care models in delivering nursing care for the multidisciplinary care of breast oncology patient population.
• Accurate and efficient documentation of nursing care.
• Knowledge and appropriate use of internal and external resources.
• Support clinical triage and new referrals to facilitate appropriate scheduling, patient needs and timely access to care in collaboration with the intake coordinators.
• Integral member of the multidisciplinary team including tumor board discussions and follow up.
• Translate complex medical information into language patients, families, and caregivers can understand and apply.
• Monitors the patient, family, and caregiver understanding and compliance with the plan of care.
• Assesses and provides referrals for patients who have tangible barriers to care such as finances transportation needs and prescription costs.
• Participates in the tracking and monitoring of metrics and outcomes, in collaboration with clinical administration to document and evaluate program outcomes.
• Serve as an essential liaison between patients and all other care providers.
• Collaborates with lay navigators to facilitate appointments for consults and support services within established service standards including social workers, dieticians, physicians etc.
• Develop patient education programs and tools.
• Responsible for outreach efforts to establish and maintain positive working relationships with key members of the healthcare team and community resource groups.

Expectations

• Demonstrated critical thinking skills through use of the nursing process, excellent problem-solving skills, and demonstrated ability to set priorities.
• Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
• Demonstrated accountability and dependability including a good attendance record with punctuality.
• Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives.
• Demonstrated knowledge and skills providing patient and family education and reinforcement related to oncologic conditions including, but not limited to, chemotherapy, immunotherapy, oral therapy, infusion, etc.
• Proficiency with typing and electronic health record documentation.
• Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.
• Willingness to adapt to different populations within the team as patient demands require. Orientation and training would be provided for new subspecialties.

Required Qualifications

• Current licensure as a Registered Nurse in the State of Michigan
• BSN or Associate Degree/Diploma in Nursing along with a Masters Degree in Nursing
• Minimum of two (2) years of Oncology RN experience within the last three (3) years
• Minimum of two (2) years Ambulatory Care RN experience within the last five (5) years

NOTE: In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both internal & external applicants): You must attach a complete and accurate resume to be fully considered for this position.

Preferred Qualifications

• Experience with patients undergoing breast cancer treatment in the last three (3) years
• Experience with patients undergoing surgical oncology experience in the last three (3) years
• Experience as a Nurse Navigator or Clinical Care Coordinator in the last five (5) years
• Ambulatory Care Experience with telephone triage/symptom management within the last five (5) years
• OCN certification

Salary & Nursing Framework Level

This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as: ENC- COMPETENT NE Actual RSAM LEVEL and salary will be determined at time of hire. RSAM levels range from ENC-COMPETENT-NE to ENC-EXPERT-NE TO ENC-MASTERY-NE.

Hours/Week

40 hours

Shift/Hours/Days

Day Shift; Monday-Friday, may include Saturdays/Sundays/Holidays in the future if clinic hours expand Hours may be variable (based on patient and volume needs)

Location

Rogel Cancer Center Ann Arbor with potential to work in other locations with expansion of division.

SPECIAL NOTE: Position funding will be supported for a full three (3) years from hire date through philanthropic funds. The position will be reviewed at that time for future funding.

All new employees are expected to float in times of low census.

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.